Managing tourism and hospitality services: theory and international applications
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9781845930127

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Using the critical incidents technique to understand service quality in tourist accommodation.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0262 ◽

2009 ◽

pp. 262-273

Author(s):

G. Moscardo

Keyword(s):

Service Quality ◽

Critical Incidents ◽

Tourist Accommodation ◽

Critical Incidents Technique

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Guiding Chinese group tours in Australia: an analysis using role theory.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0181 ◽

2009 ◽

pp. 181-194 ◽

Author(s):

X Yu ◽

B. Weiler

Keyword(s):

Role Theory ◽

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Guidelines for professional activity services in tourism - a discussion about the quality of a tourist experience product.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0115 ◽

2009 ◽

pp. 115-125

Author(s):

R. Komppula

Keyword(s):

Professional Activity ◽

Tourist Experience

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Airline service quality in an era of deregulation.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0083 ◽

2009 ◽

pp. 83-93

Author(s):

D. Rhoades ◽

R. Reynolds ◽

B. Waguespack

Keyword(s):

Service Quality

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Is near enough good enough? Understanding and managing customer satisfaction with wildlife-based tourism experiences.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0038 ◽

2009 ◽

pp. 38-53 ◽

Author(s):

G. Moscardo

Keyword(s):

Customer Satisfaction

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Researching and managing tourism and hospitality service: challenges and conclusions.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0327 ◽

2009 ◽

pp. 327-334

Author(s):

G. Moscardo ◽

B. Prideaux ◽

E. Laws

Keyword(s):

Tourism And Hospitality

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The role of research in improving tourism and hospitality services: measuring service quality.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0237 ◽

2009 ◽

pp. 237-250

Author(s):

S. Hudson ◽

G. A. Miller ◽

P. Hudson

Keyword(s):

Service Quality ◽

Tourism And Hospitality

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Emotional labour and coping strategies.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0170 ◽

2009 ◽

pp. 170-180 ◽

Author(s):

B. Anderson

Keyword(s):

Coping Strategies ◽

Emotional Labour ◽

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Co-branding in the restaurant industry.

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0073 ◽

2009 ◽

pp. 73-82

Author(s):

M. Khan

Keyword(s):

Restaurant Industry

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Management of tourism: conformation to whose standards?

Managing tourism and hospitality services: theory and international applications ◽

10.1079/9781845930127.0054 ◽

2009 ◽

pp. 54-61 ◽

Author(s):

N. Scott

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