Tourism And Hospitality
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2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis

Purpose Information and communication technologies (ICTs) are a key player in the food services and restaurants sector; thus, the aim of this work consists in studying the previous research on ICTs in food services and restaurants in the context of tourism and hospitality through a systematic literature review. Design/methodology/approach The systematic literature review is performed on full papers published in journals included in the Journal Citation Report of the WoS in the category of Hospitality, Leisure, Sport and Tourism. A total of 165 articles from 28 journals are analyzed, following different criteria, such as the research methods, perspectives, statistical techniques, geographical focus, topics, technologies, authors and universities. Findings The restaurant sector is more and more based on the creation of experiences and ICTs, through their multiple possibilities, can undoubtedly contribute to adding value to the simple meal and create and recreate experiences to attract and retain customers who are increasingly sophisticated and hooked on ICTs. ICTs are basic for managers taking decision at the highest level in food services and restaurants, so ICTs should not be seen as a technical tool but as an essential element for top management. Research limitations/implications This paper examined articles from very well-known tourism and hospitality journals, leaving aside others as well as different publication formats such as books or papers presented at conferences. Originality/value A significant contribution made with this paper is the availability of a list of topics in the context of ICTs in food services and restaurants. These topics are classified into three areas (Consumers, Suppliers and Environment and Tendencies) that can serve as a future research framework. The paper also provides useful information to restaurant managers about ICTs, to researchers for their future projects and to academics for their courses.


2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gui Wang ◽  
Hui Wang ◽  
Li Wang

PurposeThis study aims to track the historical development in tourism and hospitality research over the past 30 years by applying a novel interdisciplinary approach, combining both corpus linguistics and bibliometric analysis.Design/methodology/approachMost frequently discussed topics and newly emerging topics were identified by investigating 18,266 abstracts from 18 leading tourism and hospitality journals with corpus linguistics toolkit AntConc and natural language processing (NLP) tool spaCy. Trend analysis and bibliometric methods were used to determine the longitudinal changes of research topics, most highly-cited publications and authors' production.FindingsThis study revealed the evolution patterns of the identified 576 most frequently discussed topics across the four subperiods (1991–2000, 2001–2010, 2011–2015 and 2016–2020). Specifically, results showed that information technology-related topics account for the largest proportion of the identified 38 newly emerging topics from 2011. Besides, researchers are increasingly focusing on the use of more sophisticated and advanced statistical methodologies.Practical implicationsThis study helps researchers make sensible decisions on what research topics to explore; it also helps practitioners and stakeholders make the shift and track opportunities in the field.Originality/valueNo other studies have employed the novel interdisciplinary approach, combining corpus linguistic tools in linguistics, NLP techniques in computer science and bibliometric analysis in library and information science, for exploring research trends in tourism and hospitality.


2021 ◽  
Vol 10 (10(6)) ◽  
pp. 1959-1972
Author(s):  
Lemay Llorente Quesada ◽  
Mark Boekstein

South Africa’s tourism industry has experienced significant changes since 1994. These changes have been propelled by the government’s developmental policies with the aim being to redress the imbalances of past racial injustices. The tourism and hospitality industries remain dominated by white-owned enterprises as well as by large and well-established international brands. In light of this narrative, this paper reflects on how the ever-growing online dominion offers palpable opportunities to deal with the ongoing struggles faced by existing and emerging black-owned small tourism businesses in South Africa. Specifically, the paper reviews key literature on disruptive innovation in the sharing accommodation economy. An important take from the literature is that for emerging black-owned accommodation ventures to succeed in the digital era, there needs to be a strategic shift in how they understand new market trends in the industry. The latter is imperative for their success and sustainability in a post-pandemic world.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ibrahim A. Elshaer ◽  
Samar Kamel Saad

Purpose This study aims to explore the dynamics of resilience in tourism and hospitality enterprises by investigating the influence of internal and external contextual factors (i.e. adaptive performance and institutional orientation) on the relationship between entrepreneurs’ resilience and business continuity indicators (i.e. perception of career insecurity and business exit intention). Design/methodology/approach In the Covid-19 pandemic context, quantitative data were collected using self-administrated questionnaires from entrepreneurs (founders of small-sized restaurants and travel agents in Egypt) using structural equation modeling. Findings The study reveals that entrepreneurs’ resilience under adversities directly correlates with business continuity indicators, with adaptive performance and institutional orientation functioning as mediators. Research limitations/implications The socio-demographic characteristics of entrepreneurs could be further investigated to observe the differences based on age, education and region. The type of business (i.e. restaurants and travel agents) could have an impact on the examined relationships. Therefore, further studies can use multi-group analysis to examine such differences between various sub-sectors of the hospitality business. Finally, the cross-sectional sample method used in this study is another limitation. In any study in which causality is inferred, longitudinal research confirms stronger inferences (Morgan & Hunt, 1994). Practical implications An instant implication is that entrepreneurs can take proactive actions to enhance their resilience. Entrepreneurs should seek to influence their own skills and abilities through various educational and training programs. For example, they can take advantage of business seminars, workshops and executive education courses. Entrepreneurs who have the chance of enhancing their skills in solving complex problems, identifying their strengths, managing their emotions are better able to adapt to unfavorable circumstances. Social implications The inhabited environment. Entrepreneurs should be institutionally oriented by building strong communications and networks with key actors and business-to-business customers. This would help entrepreneurs to understand the rules of the game, adapt to the environment, gain market legitimacy and accordingly acquire the social and financial support when hazards occur. Originality/value The extant literature lacks evidence about the internal and external contextual factors underlying the process of resilience in small and medium-sized enterprises and its outcomes. Research on entrepreneurship has rarely discussed the antecedents of business withdrawal. This study contributes to addressing this research gap.


2021 ◽  
Vol 5 (2) ◽  
pp. 196-203
Author(s):  
Marsinah Dewi Feiyska Nasution ◽  
◽  
Muhammad Giatman ◽  
Ernawati Nazar ◽  
◽  
...  

Entrepreneurship is one of the subjects that must be taken by students of Universitas Negeri Padang (UNP), including students from Faculty of Tourism and Hospitality. Students sometimes have less interest and motivate in taking entrepreneurship courses in practice because they still only use conventional methods. The purpose of this research is to create a web commerce application that will be used by students as an entrepreneurship practices space. The method that used in making this application is the waterfall model with the SLDC method or a simple software life flow approach. Web commerce application that produced then tested using black box to find out the success of the flow that has been designed, and the black box test results show that the application can run well. The result of this research is a dynamic web-based e-commerce application using the PHP programming language, osCommerce Content Management System (CMS), and MySQL database. This application can be a solution to the problems of conventional entrepreneurial methods and can make students who take entrepreneurship courses more interested in entrepreneurship practices.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gianluca Goffi ◽  
Lorenzo Masiero ◽  
Tonino Pencarelli

PurposeThe purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances.Design/methodology/approachA web survey was submitted to tour operators worldwide. A large sample of tour operators from different countries and continents participated in the survey. Principal component analysis was performed and a regression model was developed to analyze the relationship among variables.FindingsEmpirical evidence indicates that tour operators with high CSR engagement experienced a significantly higher short-term growth of profits and sales volume. Results also show that applying CSR principles, facilitating CSR values and fostering local economic linkages have a positive and significant influence on tour operators' performances.Practical implicationsTour operators should cultivate a sustainable corporate culture requiring a commitment to sustainability of the company and its suppliers. The findings contradict with the tendency of “enclavisation” of package tourists within self-sufficient tourism complexes and suggest that locals are part of the tourism place-product.Originality/valueThis research reviews the literature on the relationship between CSR and firms' performances in tourism and hospitality. The relevance of this study is its focus on tour operators, a context with a fundamental importance for the sustainability of the tourism industry worldwide. Tour operators are the players that mostly reflect the variety of sectors within the tourism industry, combining travel services such as accommodation, food, transports, entertainment and excursions. This is the first time that a study on the relationship between CSR and firms' performances has been developed on tour operators worldwide. The paper is based on the data collected through a survey on 201 companies from 42 countries from all continents.


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