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Advances in Services Marketing and Management
Latest Publications
TOTAL DOCUMENTS
28
(FIVE YEARS 0)
H-INDEX
3
(FIVE YEARS 0)
Published By Elsevier
9780762301768
Latest Documents
Most Cited Documents
Contributed Authors
Related Sources
Related Keywords
Latest Documents
Most Cited Documents
Contributed Authors
Related Sources
Related Keywords
Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06017-4
◽
1997
◽
pp. 61-77
◽
Cited By ~ 7
Author(s):
Ko de Ruyter
◽
Jos Lemmink
◽
Martin Wetzels
◽
Jan Mattsson
Keyword(s):
Service Delivery
◽
Hotel Service
◽
Carry Over
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Dual competitive advantage for service firms
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06016-2
◽
1997
◽
pp. 23-59
Author(s):
Roger Hallowell
Keyword(s):
Competitive Advantage
◽
Service Firms
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“Management service quality” in a services marketing setting
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06009-5
◽
1997
◽
pp. xxii-xxiii
Author(s):
Deborah L. Cowles
◽
Tracy L. Tuten
Keyword(s):
Service Quality
◽
Services Marketing
◽
Management Service
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An historical analysis of marketing by service organizations: The case of pre-1930 banking in America
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06008-3
◽
1997
◽
pp. xxi-xxii
Author(s):
Richard Germain
Keyword(s):
Historical Analysis
◽
Service Organizations
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Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06006-x
◽
1997
◽
pp. xix-xx
◽
Cited By ~ 2
Author(s):
Ko de Ruyter
◽
Jos Lemmink
◽
Martin Wetzels
◽
Jan Mattsson
Keyword(s):
Service Delivery
◽
Hotel Service
◽
Carry Over
Download Full-text
Managing creativity in services
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06025-3
◽
1997
◽
pp. 225-250
Author(s):
Ravi S Behara
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Operationalising the quality of internal support operations in service organisations
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06021-6
◽
1997
◽
pp. 147-170
◽
Cited By ~ 1
Author(s):
Javier Reynoso
◽
Brian Moores
Keyword(s):
Internal Support
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“Management service quality” in a services marketing setting
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06020-4
◽
1997
◽
pp. 125-146
Author(s):
Deborah L Cowles
◽
Tracy L Tuten
Keyword(s):
Service Quality
◽
Services Marketing
◽
Management Service
Download Full-text
An historical analysis of marketing by service organizations: The case of pre-1930 banking in America
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06019-8
◽
1997
◽
pp. 101-123
Author(s):
Richard Germain
Keyword(s):
Historical Analysis
◽
Service Organizations
Download Full-text
The application of group technology principles to service operations: A case study
Advances in Services Marketing and Management
◽
10.1016/s1067-5671(97)06011-3
◽
1997
◽
pp. xxiv-xxv
Author(s):
Samia M. Siha
◽
Barbara Lutz
Keyword(s):
Group Technology
◽
Service Operations
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