The Service Desk Handbook ??? A guide to service desk implementation, management and support
Latest Publications

TOTAL DOCUMENTS

16

(FIVE YEARS 0)

H-INDEX

0

(FIVE YEARS 0)

Published By IT Governance Publishing

9781787782365, 9781787782358

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

AN INSIGHT INTO THE FUTURE

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.12 ◽

2020 ◽

pp. 71-76

Keyword(s):

The Future ◽

Insight Into

DOCUMENTATION

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.10 ◽

2020 ◽

pp. 33-62

TELEPHONY AND ITSM TOOLS

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.8 ◽

2020 ◽

pp. 21-25

Table of Contents

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.5 ◽

2020 ◽

pp. 10-12

ABOUT THE AUTHOR

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.2 ◽

2020 ◽

pp. 6-6

FURTHER READING

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.16 ◽

2020 ◽

pp. 100-102

PERFORMANCE MEASURES

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.11 ◽

2020 ◽

pp. 63-70

Keyword(s):

Performance Measures

THE SERVICE DESK TEAM

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.9 ◽

2020 ◽

pp. 26-32

Keyword(s):

Service Desk

ACKNOWLEDGEMENTS

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.4 ◽

2020 ◽

pp. 8-9

CONCLUSION

The Service Desk Handbook ??? A guide to service desk implementation, management and support ◽

10.2307/j.ctv143mdtm.15 ◽

2020 ◽

pp. 99-99