Introduction to Service Engineering
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Published By John Wiley & Sons, Inc.

9780470569627, 9780470382417
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Service Science: Toward a Smarter Planet

2010 ◽  
pp. 1-30 ◽  
Author(s):  
Jim Spohrer ◽  
Paul P. Maglio
Keyword(s):  
Service Science

A Service Perspective of Marketing, Operations, and Value Creation

2010 ◽  
pp. 316-337
Author(s):  
Melissa Archpru Akaka ◽  
Stephen L. Vargo ◽  
Robert F. Lusch
Keyword(s):  
Value Creation ◽  
Marketing Operations ◽  
Service Perspective

Designing Web-Based Services

2010 ◽  
pp. 445-487
Author(s):  
Nikolaos Partarakis ◽  
Constantina Doulgeraki ◽  
Margherita Antona ◽  
Constantine Stephanidis
Keyword(s):  
Web Based

Streamlining the Delivery of Complex SOA Solutions with Global Resources

2010 ◽  
pp. 602-620
Author(s):  
Krishna Ratakonda ◽  
Yi-Min Chee ◽  
Daniel Oppenheim ◽  
Fausto Bernardini

Complaint Management

2010 ◽  
pp. 414-432 ◽  
Author(s):  
Bernd Stauss ◽  
Wolfgang Seidel
Keyword(s):  
Complaint Management

Global e-Organization

2010 ◽  
pp. 533-543
Author(s):  
Nikhilesh Dholakia ◽  
Ruby Roy Dholakia
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