International Journal of Service Industry Management
Latest Publications

TOTAL DOCUMENTS

507

(FIVE YEARS 0)

H-INDEX

97

(FIVE YEARS 0)

Published By Emerald (Mcb Up )

0956-4233

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Editorial

International Journal of Service Industry Management ◽

10.1108/ijsim.2008.08519eaa.001 ◽

2008 ◽

Vol 19 (5) ◽

Author(s):

Bo Evardsson

Download Full-text

Stressors and resources in customer service roles

International Journal of Service Industry Management ◽

10.1108/09564230810903479 ◽

2008 ◽

Vol 19 (5) ◽

pp. 575-595 ◽

Author(s):

Dana Yagil ◽

Gil Luria ◽

Iddo Gal

Keyword(s):

Customer Service

Download Full-text

Revisiting the smiling service worker and customer satisfaction

International Journal of Service Industry Management ◽

10.1108/09564230810903460 ◽

2008 ◽

Vol 19 (5) ◽

pp. 552-574 ◽

Author(s):

Magnus Söderlund ◽

Sara Rosengren

Keyword(s):

Customer Satisfaction ◽

Download Full-text

Exploring tools for learning about customers in a service setting

International Journal of Service Industry Management ◽

10.1108/09564230810903488 ◽

2008 ◽

Vol 19 (5) ◽

pp. 596-620 ◽

Author(s):

Karolina Wägar

Keyword(s):

Service Setting

Download Full-text

Note from the publisher

International Journal of Service Industry Management ◽

10.1108/ijsim.2008.08519eaa.002 ◽

2008 ◽

Vol 19 (5) ◽

Author(s):

Vicky Williams

Download Full-text

An examination of the impact of cultural orientation and familiarity in service encounter evaluations

International Journal of Service Industry Management ◽

10.1108/09564230810903514 ◽

2008 ◽

Vol 19 (5) ◽

pp. 662-681 ◽

Author(s):

Paul G. Patterson ◽

Anna S. Mattila

Keyword(s):

Cultural Orientation ◽

Service Encounter ◽

Download Full-text

Services Science – Fundamentals, Challenges and Future Developments20081Edited by Bernd Stauss, Kai Engelmann, Anja Kremer and Achim Luhn. Services Science – Fundamentals, Challenges and Future Developments. New York, NY, 2008. , ISBN: 978‐3‐540‐74487‐0 Springer

International Journal of Service Industry Management ◽

10.1108/09564230810903523 ◽

2008 ◽

Vol 19 (5) ◽

pp. 682-684

Author(s):

Javier Reynoso

Keyword(s):

New York ◽

Future Developments ◽

Services Science

Download Full-text

Development of an integrated product‐service roadmap with QFD

International Journal of Service Industry Management ◽

10.1108/09564230810903497 ◽

2008 ◽

Vol 19 (5) ◽

pp. 621-638 ◽

Author(s):

Yoonjung An ◽

Sungjoo Lee ◽

Yongtae Park

Keyword(s):

Product Service

Download Full-text

Revisit service classification to construct a customer‐oriented integrative service model

International Journal of Service Industry Management ◽

10.1108/09564230810903505 ◽

2008 ◽

Vol 19 (5) ◽

pp. 639-661 ◽

Author(s):

Chun‐Hsien Liu ◽

Chu‐Ching Wang ◽

Yueh‐Hua Lee

Keyword(s):

Download Full-text

In Search of a New Logic for Marketing – Foundations of Contemporary Theory20081Christian Grönroos. In Search of a New Logic for Marketing – Foundations of Contemporary Theory. 2007. Wiley

International Journal of Service Industry Management ◽

10.1108/09564230810891950 ◽

2008 ◽

Vol 19 (4) ◽

pp. 537-538

Author(s):

Javier Reynoso

Keyword(s):

Contemporary Theory

Download Full-text