International Journal of Service Industry Management
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507
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97
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Published By Emerald (Mcb Up )

0956-4233
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Editorial

2008 ◽  
Vol 19 (5) ◽  
Author(s):  
Bo Evardsson

Stressors and resources in customer service roles

2008 ◽  
Vol 19 (5) ◽  
pp. 575-595 ◽  
Author(s):  
Dana Yagil ◽  
Gil Luria ◽  
Iddo Gal
Keyword(s):  
Customer Service

Revisiting the smiling service worker and customer satisfaction

2008 ◽  
Vol 19 (5) ◽  
pp. 552-574 ◽  
Author(s):  
Magnus Söderlund ◽  
Sara Rosengren
Keyword(s):  
Customer Satisfaction ◽  
Service Worker

Note from the publisher

2008 ◽  
Vol 19 (5) ◽  
Author(s):  
Vicky Williams

Exploring tools for learning about customers in a service setting

2008 ◽  
Vol 19 (5) ◽  
pp. 596-620 ◽  
Author(s):  
Karolina Wägar
Keyword(s):  
Service Setting

An examination of the impact of cultural orientation and familiarity in service encounter evaluations

2008 ◽  
Vol 19 (5) ◽  
pp. 662-681 ◽  
Author(s):  
Paul G. Patterson ◽  
Anna S. Mattila
Keyword(s):  
Cultural Orientation ◽  
Service Encounter ◽  
The Impact

Revisit service classification to construct a customer‐oriented integrative service model

2008 ◽  
Vol 19 (5) ◽  
pp. 639-661 ◽  
Author(s):  
Chun‐Hsien Liu ◽  
Chu‐Ching Wang ◽  
Yueh‐Hua Lee
Keyword(s):  
Service Model

Development of an integrated product‐service roadmap with QFD

2008 ◽  
Vol 19 (5) ◽  
pp. 621-638 ◽  
Author(s):  
Yoonjung An ◽  
Sungjoo Lee ◽  
Yongtae Park
Keyword(s):  
Product Service
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