Topical Development Issues the State Automated System of the Russian Federation “Elections”

The article examined the role of the State Automated System of the Russian Federation «Elections» in ensuring the active citizen participation in the election process. We analyzed the prerequisites for the reengineering of the State Automated System of the Russian Federation «Elections». The research determined the main approaches to the construction of models of the information system that ensure the electoral process. The authors analyzed the problems that arise when using the centralized database model. The study demonstrated the importance of providing election commissions located in hard-to-reach settlements with reliable communication channels. Solutions are proposed to reduce the negative consequences of the transition to a centralized database model by using local data caching on the web client side. The mechanism of local caching using the Service Worker API is considered. Various scenarios for using the Service Worker in the context of the electoral process, taking into account the category and importance of the data, were studied and demonstrated. The study analyzed the software employed by election commissions — the Sputnik browser for the possibility of using the proposed concept of local caching in it.

PEDAGOGICAL PRINCIPLES OF PREPARATION OF THE FUTURE HAIRDRESSER FOR PRODUCTIVE BUSINESS COMMUNICATION

Communicative training of future service workers is a wide field for pedagogical research in the field of vocational (vocational) education. This is especially true of the training of a hairdresser - a master whose work involves close physical and emotional contact with clients and requires him to be able to build confidence, to act in each case not only technically but also psychologically competent. The article argues for the need to form in the context of professional training of the future specialist in the field of services of his communication skills. The principles of professional interaction of the future hairdresser are formulated, which, according to the author, are the basis of productive business communication (tolerance, integrity, balance of business and personality-oriented communication, priority of client interests, cooperation and compromise, objective self-esteem). The importance of educational modeling of communicative situations as a method of adjusting the individual communicative style of the future service worker is revealed. This ability must be formed over the years, based, in particular, on the possibilities of educational modeling. We see the development of its content and methodological support as an actual direction of our further research.

Influencing Factors of the Continuous Usage Intention of Consumers of Online Food Delivery Platform Based on an Information System Success Model

Online food delivery (OFD) has gradually become a development trend in the catering industry. However, the homogenization of the principal OFD platforms is becoming increasingly obvious, and there is an urgent need to explore the continuous usage intentions of consumers of the OFD platform. Unlike previous studies, this study employs DeLone and McLean's information system (IS) success model as the theoretical framework and constructs the influencing factors model of the continued usage intentions of users of the OFD platform from three aspects, namely, service, system, and information quality. Participants (N = 361) completed a questionnaire assessing their continuous usage intentions of the OFD platform, and the results were analyzed using a structural equation model (SEM). Service worker, platform quality, and content consistency have significant positive effects on the trust in the platform and satisfaction of consumers. Both the trust in the platform and satisfaction of consumers have a positive impact on their continuous usage intentions. We also explored the mediating effect of the trust in the platform and satisfaction of consumers. This study adds to the academic literature and practical implications for the continuous usage intention of consumers. This study discusses the influencing factors and formation mechanism of the continuous usage intention of consumers and proposes a model of the continuous usage intention of consumers of OFD platforms. Moreover, OFD platforms can make differentiation strategies more targeted and eliminate the dilemma of homogenization competition of OFD platforms.

EXPRESS: Academic labour as professional service work? A psychosocial analysis of emotion in lecturer-student relations under marketization

The marketization of higher education entails a radical reshaping of the educational relationship as one in which the lecturer is recast as a professional service worker, implicitly or explicitly tasked with ensuring the satisfaction of fee-paying students as sovereign consumers. What does an organizational discourse of high customer satisfaction mean for the emotional experiences of lecturers on the frontline? In this article, we conduct a psychosocial analysis of academics’ experiences of interacting with students in a marketized higher education context. We illustrate how institutional imperatives readily align with lecturers’ internalised professional duty of care for students who are discursively constructed as highly anxious and vulnerable. At the same time, changing power differentials wrought by marketization heighten the likelihood of emotional responses in the relationship that are intense, spontaneous, and sometimes involuntary – and thus appear replete with unconscious meanings. Informed by Freudian psychoanalysis, we illustrate how academics enact various defence mechanisms in response to unconscious feelings of dependence, subordination, vulnerability and resentment of the student as an authority figure. We conclude that organisational imperatives to ‘corporately care’ for students have the unintended consequence of generating acute ambivalence that drastically intensifies the psychological demands on teaching staff.

The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department

Problem definition: We study the impact of service facility layout on how service workers organize their tasks. We focus on the hospital emergency department (ED) as a service setting in which nurses (servers) have discretion over how they interact with patients (customers) in a facility that introduces significant heterogeneity in necessary walking distance. Academic/practical relevance: Prior studies on facility layout in operations have largely focused on the direct effect of transit times on reduced productivity. We extend this work to show how skilled service workers such as nurses adapt their work behavior to enhance their productivity in response to facility layout constraints. Methodology: To study this empirically, we utilize a unique data set consisting of infrared nurse location tracking data, patient electronic medical record data, bedside patient call data, and the architectural floor plan of a large academic ED. Results: Nurses working in a busy ED appear to reduce their walking distance by batching their tasks to distant patient rooms. Although the patients in these rooms receive the same amount of care time, this behavior results in longer wait times between nurse visits and more nurse call button activations, but it does not compromise the overall quality of care delivered. Nurse call button use is linked with poor patient satisfaction and interrupts nurse workflow. Managerial implications: These findings show that even in services, facility layout can lead to servers using task timing discretion in ways that help the server but lead to a additional waiting time for the customer. We propose countering the negative effects of distance-based task batching through proactive nurse rounding and operational transparency.

Paramedic occupational violence mitigation: a comprehensive systematic review of emergency service worker prevention strategies and experiences for use in prehospital care

Occupational violence is a significant issue within the context of prehospital healthcare with the majority of paramedics reporting some form of abuse, intimidation, physical or sexual assault during their career. Though the paramedic literature acknowledges the severity of this issue, there is limited literature examining occupational violence mitigation strategies. Despite this, the operational and environmental similarities that exist between paramedics and other emergency service workers such as the police and firefighters, provide an opportunity to review relatable occupational violence mitigation strategies and experiences.This review used Joanna Briggs Institute guidance for systematic reviews of both qualitative evidence and effectiveness. Studies included in this review incorporated those published in English from 1990 to January 2020.Two qualitative studies met the criteria for review. From these, a total of 22 findings were extracted and combined to form four categories from which two syntheses were developed. Twenty-four quantitative studies, encompassing six unique fields, met the criteria for review.Mitigation strategies for emergency service worker occupational violence are not easily defined. They are dynamic, multilayered and encompass a variety of complex social, medical and psychological influences. In spite of this, there are clear benefits to their application in regard to the approaches and training of violence mitigation. The paramedic environment would benefit from strategies that are flexible to the ongoing needs of the workers and the specific cultural, environmental and social factors that encompass the paramedic organisation.

Enacting Service Work in a Changing World: Time for a Dialogue

Service work is rapidly evolving as a result of technological innovations, changing employment norms, and a variety of environmental challenges. Yet, the scope of service work scholarship appears to be restricted to traditional frontline employees occupying boundary-spanning positions in formal private-sector service organizations. Given the “perfect storm” of multiple disruptions, we believe that the time is ripe for service scholars to reexamine how service work is being (and will be) enacted in a changing world. In this editorial, we propose an expansion of the “service worker” construct, recommend a deeper exploration of the experiences of service workers, and call to situate these experiences within an evolving service work ecosystem. Our aim is to spark interdisciplinary dialogue related to service work in order to foster service scholarship and practice that are responsive to the changing world.

'Two hours extra for working from home': Reporting on gender, space, and time from the Covid-field of Delhi, India

This article explores, through the case study of Prachi, a young woman working for an e- commerce company in Delhi, India, the immediate and potential long-term gendered implications of the Covid-19 pandemic. While one of the more ‘privileged’ workers who did not lose her job during the crisis, Prachi had to suddenly and swiftly adapt to the practice of ‘work-from-home’. As a neophyte service worker with very limited infrastructure for working at home, Prachi experienced deterioration in her physical and mental health. While working long hours to keep her family afloat during this difficult time, she also had to negotiate the compulsion to participate in housework. Her employers’ distrust and increased surveillance has left her feeling vulnerable, particularly as a woman whose work is not given due recognition in the organisation. Prachi’s account highlights that although the practice of work-from-home affords flexibility to workers, it can also result in the exacerbation of inequalities. This article outlines the need for closer examination of the gendered implications of work transitions during the pandemic.