Managing Consumer Services
Latest Publications

TOTAL DOCUMENTS

12

(FIVE YEARS 0)

H-INDEX

3

(FIVE YEARS 0)

Published By Springer International Publishing

9783319042886, 9783319042893

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

From Service Experiences to Augmented Service Journeys: Digital Technology and Networks in Consumer Services

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_9 ◽

2014 ◽

pp. 151-190

Author(s):

Andreina Mandelli ◽

Antonella La Rocca

Keyword(s):

Digital Technology ◽

Consumer Services ◽

Service Experiences

Rethinking and Improving the Health Care Service Through Interactive Web Technologies

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_10 ◽

2014 ◽

pp. 191-210 ◽

Cited By ~ 3

Author(s):

Angela Caridà ◽

Maria Colurcio ◽

Monia Melia

Keyword(s):

Health Care ◽

Care Service ◽

Health Care Service ◽

Web Technologies

The Design of Consumer Experiences: Managerial Approaches for Service Companies

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_6 ◽

2014 ◽

pp. 91-108

Author(s):

Antonella Carù ◽

Bernard Cova

Keyword(s):

Service Companies ◽

Consumer Experiences

Factory or Theatre? Towards the Convergence

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_12 ◽

2014 ◽

pp. 233-271

Author(s):

Enzo Baglieri ◽

Uday Karmarkar

Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_5 ◽

2014 ◽

pp. 69-89

Author(s):

Philipp “Phil” Klaus ◽

Bo Edvardsson

Keyword(s):

Customer Experience ◽

Customer Experience Management ◽

The Right

Customer Experience and Service Design

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_7 ◽

2014 ◽

pp. 109-130 ◽

Cited By ~ 11

Author(s):

Uday S. Karmarkar ◽

Uma R. Karmarkar

Keyword(s):

Service Design ◽

Customer Experience

The Industrialization of Services

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_2 ◽

2014 ◽

pp. 25-32 ◽

Cited By ~ 4

Author(s):

Uday Karmarkar

Transitioning to Value Co-development

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_8 ◽

2014 ◽

pp. 131-149 ◽

Cited By ~ 1

Author(s):

Roberta Sebastiani ◽

Daniela Corsaro ◽

Stephen L. Vargo

Connecting Factory to Theatre: Lessons from a Case Study

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_4 ◽

2014 ◽

pp. 45-67

Author(s):

Simon Croom ◽

Enzo Baglieri

Innovation in Services: The Case of Fleury—A Diagnostic Medical Center

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_11 ◽

2014 ◽

pp. 211-231

Author(s):

Eduardo Vasconcellos ◽

Liliana Vasconcellos-Guedes ◽

Rendrik Franco ◽

Patricia Yumi Maeda ◽

Luís F. A. Guedes ◽

...

Keyword(s):

Medical Center