Managing Consumer Services
Latest Publications

TOTAL DOCUMENTS

12

(FIVE YEARS 0)

H-INDEX

3

(FIVE YEARS 0)

Published By Springer International Publishing

9783319042886, 9783319042893

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Rethinking and Improving the Health Care Service Through Interactive Web Technologies

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_10 ◽

2014 ◽

pp. 191-210 ◽

Author(s):

Angela Caridà ◽

Maria Colurcio ◽

Monia Melia

Keyword(s):

Health Care ◽

Care Service ◽

Health Care Service ◽

Web Technologies

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From Service Experiences to Augmented Service Journeys: Digital Technology and Networks in Consumer Services

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_9 ◽

2014 ◽

pp. 151-190

Author(s):

Andreina Mandelli ◽

Antonella La Rocca

Keyword(s):

Digital Technology ◽

Consumer Services ◽

Service Experiences

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Factory or Theatre? Towards the Convergence

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_12 ◽

2014 ◽

pp. 233-271

Author(s):

Enzo Baglieri ◽

Uday Karmarkar

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The Design of Consumer Experiences: Managerial Approaches for Service Companies

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_6 ◽

2014 ◽

pp. 91-108

Author(s):

Antonella Carù ◽

Bernard Cova

Keyword(s):

Service Companies ◽

Consumer Experiences

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The Industrialization of Services

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_2 ◽

2014 ◽

pp. 25-32 ◽

Author(s):

Uday Karmarkar

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Transitioning to Value Co-development

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_8 ◽

2014 ◽

pp. 131-149 ◽

Author(s):

Roberta Sebastiani ◽

Daniela Corsaro ◽

Stephen L. Vargo

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Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_5 ◽

2014 ◽

pp. 69-89

Author(s):

Philipp “Phil” Klaus ◽

Bo Edvardsson

Keyword(s):

Customer Experience ◽

Customer Experience Management ◽

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Customer Experience and Service Design

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_7 ◽

2014 ◽

pp. 109-130 ◽

Author(s):

Uday S. Karmarkar ◽

Uma R. Karmarkar

Keyword(s):

Service Design ◽

Customer Experience

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Connecting Factory to Theatre: Lessons from a Case Study

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_4 ◽

2014 ◽

pp. 45-67

Author(s):

Simon Croom ◽

Enzo Baglieri

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Innovation in Services: The Case of Fleury—A Diagnostic Medical Center

Managing Consumer Services ◽

10.1007/978-3-319-04289-3_11 ◽

2014 ◽

pp. 211-231

Author(s):

Eduardo Vasconcellos ◽

Liliana Vasconcellos-Guedes ◽

Rendrik Franco ◽

Patricia Yumi Maeda ◽

Luís F. A. Guedes ◽

...

Keyword(s):

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