The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry
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11

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Published By SAGE Publications India Pvt Ltd

9788178299327, 9788132101260

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Introduction

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n1 ◽

2014 ◽

pp. 1-10

Author(s):

Mohan Thite ◽

Bob Russell

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Union Formation in Indian Call Centres

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n7 ◽

2014 ◽

pp. 145-181 ◽

Author(s):

Phil Taylor ◽

Premilla D'Cruz ◽

Ernesto Noronha ◽

Dora Scholarios

Keyword(s):

Union Formation ◽

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Transnationalism in Indian Call Centres

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n5 ◽

2014 ◽

pp. 83-112 ◽

Author(s):

Kiran Mirchandani

Keyword(s):

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Human Resource Management in Indian Call Centres/Business Process Outsourcing

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n3 ◽

2014 ◽

pp. 33-58 ◽

Author(s):

Mohan Thite ◽

Russell Bob

Keyword(s):

Resource Management ◽

Human Resource Management ◽

Human Resource ◽

Business Process ◽

Business Process Outsourcing ◽

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Strategic Human Resource Management in Outsourced Call Centres in India and Canada

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n11 ◽

2014 ◽

pp. 279-305 ◽

Author(s):

Wendy Carroll ◽

Terry Wagar

Keyword(s):

Resource Management ◽

Human Resource Management ◽

Human Resource ◽

Strategic Human Resource Management ◽

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Employment Systems in Call Centres in the United States and India

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n9 ◽

2014 ◽

pp. 217-252

Author(s):

Rosemary Batt ◽

Virginia Doellgast ◽

Hyunji Kwon

Keyword(s):

United States ◽

The United States ◽

Call Centres ◽

Employment Systems

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Work Processes and Emerging Problems in Indian Call Centres

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n4 ◽

2014 ◽

pp. 59-82 ◽

Author(s):

Pawan Budhwar ◽

Neeru Malhotra ◽

Virender Singh

Keyword(s):

Work Processes ◽

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Outsourcing Careers: Western Theories in an Indian Context

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n8 ◽

2014 ◽

pp. 182-214 ◽

Author(s):

Laurie Cohen ◽

Amal El-Sawad ◽

John Arnold

Keyword(s):

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A Practitioner's Perspective on the Indian Info-Services Industry

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n6 ◽

2014 ◽

pp. 115-144 ◽

Author(s):

Nandita Gurjar

Keyword(s):

Services Industry

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An Overview of the Indian Contact Centre Industry

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry ◽

10.4135/9788132101260.n2 ◽

2014 ◽

pp. 13-32 ◽

Author(s):

Catriona Wallace

Keyword(s):

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