The Role of Speech in Multimodal Human-Computer Interaction

2005 ◽  
pp. 2-8 ◽  
Author(s):  
Hynek Hermansky ◽  
Petr Fousek ◽  
Mikko Lehtonen
Keyword(s):  
Human Computer Interaction ◽  
Computer Interaction

Service-Oriented Human Computer Interaction and Scripting

2011 ◽  
pp. 1-20 ◽  
Author(s):  
Neil McBride ◽  
Ibrahim Elbeltagi
Keyword(s):  
Human Computer Interaction ◽  
Computer Interface ◽  
Service Encounter ◽  
Script Analysis ◽  
Ex Post ◽  
Service Interaction ◽  
Service Oriented ◽  
Computer Interaction

The emphasis of human-computer interaction (HCI) design on the technology and computer action tends to obscure consideration of the contribution of the computer interface to the service interaction. This chapter suggests that since a majority of commercial information systems support or provide services, the nature and progression of the service encounter should be a key concern of human computer interface designers. The chapter proposes the concept of service-oriented HCI in which HCI design is derived from service design, dialog is driven by customer needs and perceptions, activities that have led up to the service encounter are considered, and the service interaction dialog is aligned with the computer dialog. As part of service-oriented HCI, the chapter illustrates the use of scripting to examine ex-post the role of a computer interaction in a service encounter. It demonstrates that the computer dialog can drive the service interaction in such a way that the quality of the interaction is reduced and customer satisfaction affected. It concludes that the role of the computer system in a service interaction is an area for further research. Furthermore, script analysis may enable the development of human-computer dialogs that meet some of the criteria of service-oriented HCI.

scholarly journals Video Game Values: Play as Human-Computer Interaction

2021 ◽  
Author(s):  
◽  
Pippin Barr
Keyword(s):  
Video Games ◽  
Human Computer Interaction ◽  
Activity Theory ◽  
Video Game ◽  
Game Play ◽  
Video Game Play ◽  
Game Activity ◽  
Multiple Levels ◽  
Computer Interaction

<p>Video games are a form of software and thus an obvious object of study in Human-Computer Interaction (HCI). Interaction with video games differs from the usual understanding of HCI, however, because people play video games rather than use them. In this dissertation we ask: " How can we analyse human-computer interaction in video games when the interaction in question is play?" We propose video game values, defined as sustained beliefs about preferable conduct during play, as a basis for video game HCI. In order to describe and analyse play we use activity theory, focusing on how the interface mediates players' beliefs about preferable conduct. Activity theory allows us to address the multiple levels of context and detail in play as well as the role of conflict. We employ a qualitative case study methodology to gather data about five popular video games: Civilization III, Fable, Grand Theft Auto: San Andreas, Half-Life 2, and The Sims 2. Our core data comes from observation and interview sessions with twenty-five experienced players of these games. We collected further data based on the games' interfaces, participant observation, and documentation such as manuals and walkthroughs. We make three key contributions to video game HCI: 1) We introduce video game values as a means to analyse play as a form of human-computer interaction and show how the values of PAIDIA and LUDUS influence all aspects of play; 2) we develop a video game activity framework for describing and analysing video game play at multiple levels of detail and context; and 3) we extend the video game activity framework to include contradictions and breakdowns as a means to describe and analyse the role of conflict and challenge in video game play.</p>

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