Z-Numbers-Based Approach to Hotel Service Quality Assessment

11th International Conference on Theory and Application of Soft Computing, Computing with Words and Perceptions and Artificial Intelligence - ICSCCW-2021 - Lecture Notes in Networks and Systems ◽

10.1007/978-3-030-92127-9_15 ◽

2022 ◽

pp. 85-94

Author(s):

Aziz Nuriyev ◽

Ahmet Bahadir Baysal

Keyword(s):

Service Quality ◽

Quality Assessment ◽

Hotel Service ◽

Hotel Service Quality

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Using integrated quality assessment for hotel service quality

Quality & Quantity ◽

10.1007/s11135-009-9301-4 ◽

2009 ◽

Vol 45 (2) ◽

pp. 349-364 ◽

Author(s):

Ching-Chow Yang ◽

Yung-Tsan Jou ◽

Lai-Yu Cheng

Keyword(s):

Service Quality ◽

Quality Assessment ◽

Hotel Service ◽

Hotel Service Quality

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Benchmarking of standard hotel service quality by KD-IPA model

Journal of Statistics and Management Systems ◽

10.1080/09720510.2011.10701604 ◽

2011 ◽

Vol 14 (6) ◽

pp. 1117-1141

Author(s):

Li-Hsing Ho ◽

Tien-Fu Peng ◽

Shu-Yun Feng ◽

Tieh-Min Yen

Keyword(s):

Service Quality ◽

Hotel Service ◽

Hotel Service Quality

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Ergonomic model of hotel service quality for the elderly and people with disabilities

Occupational Safety and Hygiene II ◽

10.1201/b16490-113 ◽

2014 ◽

pp. 647-652

Keyword(s):

Service Quality ◽

People With Disabilities ◽

The Elderly ◽

Hotel Service ◽

Hotel Service Quality

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Hotel service quality in Hong Kong: A study of tourists' expectations

Journal Of Vacation Marketing ◽

10.1177/135676679700300307 ◽

1997 ◽

Vol 3 (3) ◽

pp. 264-271 ◽

Author(s):

Vincent C. S. Heung ◽

M.Y. Wong

Keyword(s):

Hong Kong ◽

Service Quality ◽

Hotel Service ◽

Hotel Service Quality

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Hotel Service Quality

Encyclopedia of Quality of Life and Well-Being Research ◽

10.1007/978-3-319-69909-7_4097-2 ◽

2021 ◽

pp. 1-5

Author(s):

Chibg-Chow Yang

Keyword(s):

Service Quality ◽

Hotel Service ◽

Hotel Service Quality

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Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support

Journal of Hospitality Marketing & Management ◽

10.1080/19368623.2021.1841704 ◽

2020 ◽

pp. 1-24

Author(s):

Aleksandra Grobelna

Keyword(s):

Service Quality ◽

Emotional Exhaustion ◽

Critical Role ◽

Supervisor Support ◽

Hotel Service ◽

Hotel Service Quality

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Implementing City Hotel Service Quality Enhancements: Integration of Kano and QFD Analytical Models

Journal of Hospitality Marketing & Management ◽

10.1080/19368623.2016.1096225 ◽

2015 ◽

Vol 25 (6) ◽

pp. 748-770 ◽

Author(s):

Chun-Min Kuo ◽

Hsi-Tien Chen ◽

Ernest Boger

Keyword(s):

Service Quality ◽

Analytical Models ◽

Hotel Service ◽

Hotel Service Quality

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A study on managing the gaps of hotel service quality expectations

Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005. ◽

10.1109/icsssm.2005.1499520 ◽

2005 ◽

Author(s):

Yuanhao Qin

Keyword(s):

Service Quality ◽

Hotel Service ◽

Hotel Service Quality

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Using User-Generated Content to Explore Hotel Service Quality Dimensions

Lecture Notes in Business Information Processing - Exploring Services Science ◽

10.1007/978-3-319-32689-4_12 ◽

2016 ◽

pp. 155-169 ◽

Author(s):

Vera L. Miguéis ◽

Henriqueta Nóvoa

Keyword(s):

Service Quality ◽

User Generated Content ◽

Hotel Service ◽

Quality Dimensions ◽

Service Quality Dimensions ◽

Hotel Service Quality

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A Study of General Reducing Criteria of Customer‐Oriented Perceived Gap for Hotel Service Quality

Asian Journal on Quality ◽

10.1108/15982688200800008 ◽

2008 ◽

Vol 9 (1) ◽

pp. 113-133 ◽

Author(s):

Ching‐Piao Chen ◽

Wei‐Jaw Deng ◽

Yi‐Chan Chung ◽

Chih‐Hung Tsai

Keyword(s):

Service Quality ◽

Hotel Service ◽

Hotel Service Quality

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