scholarly journals Applying Occupational Health Theories to Educator Stress: Contribution of the Job Demands-Resources Model

2017 ◽  
pp. 237-259 ◽  
Author(s):  
Toon W. Taris ◽  
Peter L. M. Leisink ◽  
Wilmar B. Schaufeli
Keyword(s):  
Occupational Health ◽  
Job Demands ◽  
Stress Contribution

scholarly journals The job demands-resources model of work engagement in South African call centres

2013 ◽  
Vol 11 (1) ◽  
Author(s):  
Yolandi Janse van Rensburg ◽  
Billy Boonzaier ◽  
Michèle Boonzaier
Keyword(s):  
Occupational Health ◽  
Employee Engagement ◽  
Work Engagement ◽  
Sense Of Coherence ◽  
Team Effectiveness ◽  
Leadership Effectiveness ◽  
Job Demands ◽  
Job Resources ◽  
Call Centre ◽  
Call Centres

Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and which salient antecedent variables impact the engagement and wellbeing of call centre representatives.Research purpose: Firstly, to gauge the level of employee engagement amongst a sample of call centre representatives in South Africa and, secondly, to track the paths through which salient personal and job resources affect this engagement. More specifically, the relationships between sense of coherence, leadership effectiveness, team effectiveness and engagement were investigated, thus testing the Job Demands-Resources model of work engagement.Motivation for the study: To present an application of the Job Demands-Resources model of work engagement in a call centre environment in order to diagnose current ills and consequently propose remedies.Research design: A cross-sectional survey design was used and a non-probability convenient sample of 217 call centre representatives was selected. The measuring instruments comprise the Utrecht Work Engagement Scale to measure engagement, the Team Diagnostic Survey to measure team effectiveness, the leadership practices inventory to gauge leadership effectiveness, and the Orientation to Life Questionnaire to measure sense of coherence. A series of structural equation modelling analyses were performed.Main findings: Contrary to the ‘electronic sweatshop’ image attached to call centre jobs depicted in the literature, results show a high level of employee engagement for call centre representatives in the sample. Also, personal resources such as sense of coherence and job resources such as team effectiveness related significantly to engagement. A non-significant relationship exists between leadership effectiveness and engagement.Practical/managerial implications: Both the content and context of jobs need to be addressed to increase the personal and job resources of call centre representatives.Contribution/value-add: The Job Demands-Resources model of work engagement can be used to improve the occupational health and performance of employees in call centres.

scholarly journals The effects of new dimensions of psychological job demands and job control on active learning and occupational health

Work & Stress ◽  
2005 ◽  
Vol 19 (2) ◽  
pp. 153-175 ◽  
Author(s):  
Aslaug Mikkelsen ◽  
Torvald Øgaard ◽  
Paul Landsbergis
Keyword(s):  
Active Learning ◽  
Occupational Health ◽  
Job Demands ◽  
Job Control

Jenseits von Kontrolle und Belohnung – Moderne arbeitspsychologische Ansätze zur Bewertung und Gestaltung von Arbeit/ Beyond control and reward. Approaches on evaluation and design of work in modern occupational health psychology

Arbeit ◽  
2009 ◽  
Vol 18 (4) ◽  
Author(s):  
Peter Richter ◽  
Sandra Wolf ◽  
Claudia Nebel
Keyword(s):  
Health Psychology ◽  
Occupational Health ◽  
Job Demands ◽  
Occupational Health Psychology

AbstractsDie wachsende Ungleichheit zwischen „business class“ und „worker class“, zunehmende Einkommensunterschiede, anwachsende Mobilitätsanforderungen und eine dramatische Zunahme der Arbeitslosigkeit lassen die kurz- und langfristigen Folgen für die beschäftigte Bevölkerung nur erahnen. Der Prävention psychosozialer Risiken und der Intensivierung ressourcen orientierter Konzepte wird daher eine verstärkte Bedeutung zugeordnet werden müssen. Cross-over- und Spill-over-Effekte psychosozialer Risiken als auch Befunde zu Muskel-Skelett-Erkrankungen machen die Notwendigkeit einer integrativen Prävention deutlich. Die vorliegende Arbeit zeigt am Beispiel des JD-R Modells (Job Demands-Resources Modell) die Bedeutung persönlicher Ressourcen für die Vorhersage psychosozialer Fehlbelastungen auf und gibt Empfehlungen für eine effektive und qualitativ hochwertige Erfassung psychosozialer Risiken in der Arbeit jenseits von Kontrolle und Belohnung.

Burnout and occupational stressors among non-medical occupational health staff

2019 ◽  
Vol 70 (1) ◽  
pp. 45-51
Author(s):  
Yukako Okuda ◽  
Shinichi Iwasaki ◽  
Yasuhiko Deguchi ◽  
Tomoko Nitta ◽  
Tomoe Mitake ◽  
...  
Keyword(s):  
Mental Health ◽  
Occupational Health ◽  
Emotional Exhaustion ◽  
Job Demands ◽  
Maslach Burnout Inventory ◽  
Japanese Version ◽  
Personal Accomplishment ◽  
Health Staff ◽  
Occupational Stressors ◽  
Job Support

Abstract Background The work required to assist individuals in improving their mental health is stressful and known to be associated with burnout. In Japanese companies, non-medical occupational health (OH) staff often take the role of maintaining and improving workers’ mental health. However, few studies have examined burnout in this population. Aims To assess the relationship between burnout and occupational stressors among non-medical OH staff. Methods We conducted a cross-sectional study of OH staff who had participated in mental health seminars between 2016 and 2018. Occupational stressors were assessed using the Japanese version of the Job Content Questionnaire. Burnout was assessed using the Japanese version of the Maslach Burnout Inventory. Results We administered the survey to 230 non-medical OH staff, of which 188 completed the questionnaire. According to a hierarchical multiple linear regression analysis, high job demands were associated with greater emotional exhaustion, depersonalization and personal accomplishment. Greater job control was associated only with higher personal accomplishment. Lower job support was associated with greater emotional exhaustion and depersonalization. Conclusions The present study found relationships between occupational stressors and burnout dimensions among OH staff. To avoid burnout among non-medical OH staff, it is important to take measures against occupational stressors, especially job demands and low levels of job support.

Compensatory Coping Through the Extension of Working Hours

2019 ◽  
Vol 63 (3) ◽  
pp. 115-128 ◽  
Author(s):  
Maie Stein ◽  
Sylvie Vincent-Höper ◽  
Nicole Deci ◽  
Sabine Gregersen ◽  
Albert Nienhaus
Keyword(s):  
Job Demands ◽  
Working Hours ◽  
Well Being ◽  
Leader Member Exchange ◽  
Workplace Health ◽  
High Quality ◽  
Data Analyses ◽  
Member Exchange ◽  
The Relationship ◽  
Advance Knowledge

Abstract. To advance knowledge of the mechanisms underlying the relationship between leadership and employees’ well-being, this study examines leaders’ effects on their employees’ compensatory coping efforts. Using an extension of the job demands–resources model, we propose that high-quality leader–member exchange (LMX) allows employees to cope with high job demands without increasing their effort expenditure through the extension of working hours. Data analyses ( N = 356) revealed that LMX buffers the effect of quantitative demands on the extension of working hours such that the indirect effect of quantitative demands on emotional exhaustion is only significant at low and average levels of LMX. This study indicates that integrating leadership with employees’ coping efforts into a unifying model contributes to understanding how leadership is related to employees’ well-being. The notion that leaders can affect their employees’ use of compensatory coping efforts that detract from well-being offers promising approaches to the promotion of workplace health.

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