Workplace Bullying, Emotional Abuse and Harassment in the Context of Dirty Work

2020 ◽  
pp. 1-36
Author(s):  
Avina Mendonca ◽  
Premilla D’Cruz
Keyword(s):  
Emotional Abuse ◽  
Workplace Bullying ◽  
Dirty Work

Listening to your employees: analyzing opinions from online reviews of hotel companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiaolin (Crystal) Shi ◽  
Zixi Chen
Keyword(s):  
Organizational Support ◽  
Turnover Intention ◽  
Employee Satisfaction ◽  
Employment Status ◽  
Workplace Bullying ◽  
Online Reviews ◽  
Dirty Work ◽  
Content Type ◽  
Hotel Employee ◽  
Turnover Behavior

Purpose This study aims to examine the factors influencing hotel employee satisfaction and explores the different sentiments expressed in these factors in online reviews by hotel type (premium versus economy) and employment status (current versus former). Design/methodology/approach A total of 78,535 online reviews by employees of 29 hotel companies for the period of 2011-2019 were scraped from Indeed.com. Structural topic modeling (STM) and sentiment analysis were used to extract topics influencing employee satisfaction and examine differences in sentiments in each topic. Findings Results showed that employees of premium hotels expressed more positive sentiments in their reviews than employees of economy hotels. The STM results demonstrated that 20 topics influenced employee satisfaction, the top three of which were workplace bullying and dirty work (18.01%), organizational support (16.29%) and career advancement (8.88%). The results indicated that the sentiments in each topic differed by employment status and hotel type. Practical implications Rather than relying on survey data to explore employee satisfaction, hotel industry practitioners can analyze employees’ online reviews to design action plans. Originality/value This study is one of only a few to use online reviews from an employment search engine to explore hotel employee satisfaction. This study found that workplace bullying and dirty work heavily influenced employee satisfaction. Moreover, analysis of the comments from previous employees identified antecedents of employees’ actual turnover behavior but not their turnover intention.

Workplace Bullying, Psychological Distress, and Job Satisfaction in Junior Doctors

2003 ◽  
Vol 12 (1) ◽  
pp. 91-101 ◽  
Author(s):  
LYN QUINE
Keyword(s):  
Job Satisfaction ◽  
Psychological Distress ◽  
Emotional Abuse ◽  
Workplace Bullying ◽  
Public Awareness ◽  
Empirical Studies ◽  
Systematic Research ◽  
Junior Doctors ◽  
The United Kingdom ◽  
Victims Of Bullying

Workplace bullying has been recognized as a major occupational stressor since the mid 1980s. A number of different terms have been used to describe it, including employee abuse, emotional abuse, mistreatment and neglect at work, mobbing, and harassment. In the United Kingdom, a number of reports from trades unions illustrating the pain, psychological distress, physical illness, and career damage suffered by the victims of bullying first drew attention to the issue. However, academic interest in the issue began only recently, and there are still few empirical studies. The most systematic research comes from Scandinavia, where there is strong public awareness and antibullying legislation.

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