The role of procedural justice in the allocation of limited resources: A West German perspective

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

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Willingness to cooperate with police: A population-based study of Australian young adult illicit stimulant users

Criminology & Criminal Justice ◽

10.1177/1748895816671382 ◽

2016 ◽

Vol 17 (3) ◽

pp. 301-318 ◽

Cited By ~ 6

Author(s):

Ellen M Leslie ◽

Adrian Cherney ◽

Andrew Smirnov ◽

Helene Wells ◽

Robert Kemp ◽

...

Keyword(s):

Young Adult ◽

Procedural Justice ◽

Drug Users ◽

Illicit Drug ◽

Population Based ◽

Police Legitimacy ◽

Population Based Study ◽

Reduction Strategies ◽

Willingness To Cooperate

While procedural justice has been highlighted as a key strategy for promoting cooperation with police, little is known about this model’s applicability to subgroups engaged in illegal behaviour, such as illicit drug users. This study compares willingness to cooperate with police and belief in police legitimacy, procedural justice and law legitimacy among a population-based sample of Australian young adult amphetamine-type stimulant (ATS; i.e. ecstasy and methamphetamine) users and non-users. We then examine predictors of willingness to cooperate among ATS users. ATS users were significantly less willing to cooperate with police and had significantly lower perceptions of police legitimacy, procedural justice and law legitimacy, compared to non-users. However, belief in police legitimacy independently predicted willingness to cooperate among ATS users. We set out to discuss the implications of these findings for policing, including the role of procedural justice in helping police deliver harm reduction strategies.

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THE MEDIATING ROLE OF PROCEDURAL JUSTICE IN RESPONSES TO PROMOTION DECISIONS

Journal of Business and Psychology ◽

10.1007/s10869-005-9017-y ◽

2006 ◽

Vol 21 (1) ◽

pp. 83-102 ◽

Cited By ~ 16

Author(s):

Silvia Bagdadli ◽

Quinetta Roberson ◽

Francesco Paoletti

Keyword(s):

Procedural Justice ◽

Mediating Role

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Developing Sales Force Relationalism: The Role of Distributive and Procedural Justice

Journal of Personal Selling and Sales Management ◽

10.2753/pss0885-3134270303 ◽

2007 ◽

Vol 27 (3) ◽

pp. 235-245 ◽

Cited By ~ 9

Author(s):

Vishal Kashyap ◽

Áurea Helena Puga Ribeiro ◽

Anthony Asare ◽

Thomas G. Brashear

Keyword(s):

Procedural Justice ◽

Sales Force

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How to survive in the age of artificial intelligence? Exploring the intelligent transformations of SMEs in central China

International Journal of Emerging Markets ◽

10.1108/ijoem-06-2021-0985 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Jinqiang Wang ◽

Yaobin Lu ◽

Si Fan ◽

Peng Hu ◽

Bin Wang

Keyword(s):

Artificial Intelligence ◽

Small And Medium Enterprises ◽

Policy Support ◽

Central China ◽

Limited Resources ◽

Text Data ◽

Content Type ◽

External Pressures ◽

Medium Enterprises

PurposeThe purpose of the research is to explore how small and medium enterprises (SMEs) in central China achieve intelligent transformation through the use of artificial intelligence (AI). Because of unequal resource allocation, constraints on the intelligent transformation of SMEs in central China are different from those in economically and technologically well-developed coastal provinces. Hence, the authors focus on SMEs in central China to identify drivers of and barriers to intelligent transformation.Design/methodology/approachThe interview data were collected from 66 SMEs across 20 industries in central China. To verify the validity of the data collection method, the authors used two methods to control for retrospective bias: multi-level informants and enterprises' AI project application materials (Wei and Clegg, 2020). The final data were validated without conflicts. Next, the authors cautiously followed a two-step approach recommended by Venkatesh et al. (2010) and used NVivo 11.0 to analyze the collected text data.FindingsSMEs in central China are enthusiastic about intelligent transformation while facing both internal and external pressures. SMEs need to pay attention to both internal (enterprise development needs, implementation cost, human resources and top management involvement) and external factors (external market pressure, convenience of AI technology and policy support) and their different impacts on intelligent transformation. However, constrained by limited resources, SMEs in central China have been forced to take a step-by-step intelligent transformation strategy based on their actual needs with the technological flexibility method in the short term.Originality/valueConsidering the large number of SMEs and their importance in promoting China's economic development and job creation (SME Bureau of MIIT, 2020), more research on SMEs with limited resources is needed. In the study, the authors confirmed that enterprises should handle “social responsibility” carefully because over-emphasizing it will hinder intelligent transformation. However, firms should pay attention to the role of executives in promoting intelligent transformation and make full use of policy support to access more resources.

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Imagining Technology and Environmental Law

10.1093/oxfordhb/9780199680832.013.14 ◽

2016 ◽

Author(s):

Elizabeth Fisher

Keyword(s):

Potential Role ◽

Environmental Law ◽

Environmental Problems ◽

Limited Resources ◽

Sociotechnical Imaginaries ◽

Law And Technology ◽

Starting Point ◽

Chemicals Regulation ◽

The Commons

Understandings of environmental law and technology are often co-produced as part of distinctive sociotechnical imaginaries. This essay explores this phenomenon by showing how Hardin’s famous essay, the ‘Tragedy of the Commons’, is capable of being interpreted in two different ways, which provide divergent visions of the potential role of environmental law and technology in addressing environmental problems. The first, and more popular, interpretation characterizes law and technology as instruments for bringing about shifts in morality in light of limited resources. A different reading of Hardin’s essay portrays law and technology in more constitutive terms. Identifying these different characterizations provides a starting point for a richer and more nuanced debate about the interaction between environmental law and technology. This is illustrated by an example from chemicals regulation.

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