‘The Enabling Role of Internal Organizational Communication in Insider Threat Activity – Evidence From a High Security Organization’

This paper explores the role of internal communication in one under-researched form of organizational crisis, insider threat – threat to an organization, its people or resources, from those who have legitimate access. In this case study, we examine a high security organization, drawing from in-depth interviews with management and employees concerning the organizational context and a real-life incident of insider threat. We identify the importance of three communication flows (top-down, bottom-up, and lateral) in explaining, and in this case, enabling, insider threat. Derived from this analysis, we draw implications for communication and security scholars, as well as practitioners, concerning: the impact of unintentional communication, the consequences of selective silence and the divergence in levels of shared understanding of security among different groups within an organization.

Conducting Research in Difficult, Dangerous, and/or Vulnerable Contexts: Messy Narratives From the Field

Organizational communication scholars have historically conducted research in large for-profit businesses, governmental agencies, and a few high-profile nonprofits/NGOs—all of which are relatively easy to access and presumably “safe” to study. It is largely unsurprising, then, that limited scholarship addresses the challenges associated with conducting research in less standard contexts that are often perceived to be difficult, dangerous, and/or vulnerable (DDV). In this forum, we offer lived stories—unfiltered messy narratives—to demystify three core ethical challenges inherent in conducting research of this nature and share how we (imperfectly) navigated them. In addition, we offer practical strategies for conducting research in DDV contexts. Taken together, our overall collective aim is to successfully prepare future scholars to conduct research projects in DDV contexts.

The Social and Political Significance of Technology-Driven Organisational Change: Discursive Battles to Frame, Define and Decide in ‘a Space of Points of View’

Struggles over new organisational technology are, almost without exception, studied inside organisations. This paper aims to advance our understanding of how technology is embedded in social forces and relations of power that reach beyond individual organisations. It examines the ongoing discursive struggles in public media outlets between consultant doctors and regional actors concerning a controversial electronic health record (EHR) system, called the Health Platform, which was implemented in 20 Danish hospitals. A theoretical framework inspired by Bourdieu’s understanding of discursive activity in a field subsumed in a multi-level and cultural understanding of framing is used to examine the interests connected to platform design and its organisational future states. It is demonstrated that winning the support of the public is pivotal in the construction of frames by both groups of actors in their efforts to define problems and solutions and, ultimately, influence a political decision concerning the platform’s future.

An Empirical Study of the Effect of Communication Visibility on Innovation Behavior

The effect of communication visibility on employee behaviors has garnered attention for the widespread use of enterprise social media; yet, this research has rarely considered the typical employee behavior of innovation behavior. This paper explores the relationship between communication visibility and innovation behavior. In addition, the underlying mechanism and boundary conditions are examined drawing on communication visibility theory, regulatory focus theory, and voice literature. Data were collected in a field experiment from a Chinese enterprise. It was found that communication visibility was positively associated with innovation behavior, and the positive association was mediated by voice behavior. Meanwhile, the positive indirect effect of communication visibility on employee innovation behavior was strengthened by promotion regulatory focus. Our research expands our understanding of the outcome behaviors of communication visibility and provides valuable management implications by shedding light on measures to promote innovation behavior.

Organizational Rhetoric as Subjectification

Given arguments that organizational rhetoric is disconnected from contemporary and useful trends in rhetorical theory writ-large, we build a case for rethinking organizational rhetoric’s founding concept of identification through recent innovations in rhetorical theory. Drawing from theories of psychoanalysis, racialization, and coloniality, we argue for an alternative understanding of organizational rhetoric premised on subjectification, where subjectification is the process through which a subject is brought into being on the basis of shifting contexts, relations, and imbrication in forces of power. We highlight three facets of organizational subjectification that can contribute to innovative organizational rhetorical research: differential relations, dependence on Otherness, and uneven mutuality. These facets, we argue, highlight how processes of coloniality and racialization are fundamental to our very being and becoming, providing a means of understanding organizational rhetoric as inherently political.

The Impact of Daily Emotional Labor on Health and Well-Being

Emotional labor research largely focuses on client-facing occupations. However, employees across occupations engage in emotional labor when they perceive that specific types of emotional communication are required to align with organizational expectations. The current two-week daily survey study of 42 employees was conducted at a small website development company to examine relationships between employees’ emotional labor, physical health, and psychological well-being. Results indicated that daily emotional labor surface acting was significantly negatively related to daily psychological well-being and daily physical health. However, daily emotional labor deep acting was not significantly related to daily psychological well-being or daily physical health. After aggregating emotional labor across days, results revealed a significant positive relationship between emotional labor and burnout. This study enhances organizational awareness of the relationship between emotional communication expectations and employees’ psychological and physical health. Research-driven practices are detailed to ameliorate the negative side effects of emotional labor communication demands.

Emergent Organizing in Crisis: US Nurses’ Sensemaking and Job Crafting During COVID-19

Crisis situations may render some roles meaningless or modify the meanings of existing roles. In general, employees participate in job crafting to alter or redefine their tasks and relationships to enhance their meaningfulness. Drawing on Weick’s sensemaking theory, this article explores how nurses working directly with COVID-19 patients participate in job crafting amid a pandemic crisis. It proposes an iterative conceptual framework in which sensemaking via the cycle of enactment, selection, and retention informs job crafting, thus contributing to emergent organizing. This enactment of emergent organizing provides fodder for further sensemaking, which highlights the symbiotic relationship between sensemaking and job crafting. Practically speaking, in order to facilitate sensemaking, job crafting, and organizing, management must acknowledge and impart flexibility, and must be open to impromptu thinking by nurses.

Membership Matters: Organizing Archetypes, Participatory Styles, and Connective Action

The contemporary communication landscape enables individuals to connect and engage with collective action efforts in multifaceted and ambiguous ways. This complexity makes membership in collective action groups particularly intriguing and important because of its pivotal role as a mechanism that connects individual behavior to group, organizational, and societal dynamics. This study seeks to examine the spread of membership types in the digital environment and explores how different kinds of prompts for collective action are associated with particular types of membership groups. Through a survey of participants on a popular global digital platform for collective decision-making, we found evidence of a broad range of membership types in the digital space, associated with particular prompts calling for action. The results suggest that there is a strong relationship between membership type and participatory styles of individuals. Implications of the results are discussed.

A Multi-Level Analysis of Role Negotiation: A Bona Fide Group Approach to Work Team Socialization

This study used a multi-level analysis to gain a comprehensive understanding of work team socialization as a process that extends beyond work team and organizational boundaries. Findings, based on interviews of 27 IT employees organized into teams, reaffirmed some previous research on newcomer information seeking, but provided a more complex understanding of information seeking during socialization by identifying the importance of nexus or overlap with other internal and external groups. Nexus 1 included cross-functional meetings, as well as external workshops and conferences involving industry peers. Individual and group communication with members of internal and external groups helped employees negotiate and learn their roles as well as led to changes in their understanding of their team and organization. This multi-level analysis identified how individual, group, internal organizational communication, and extra-organizational communication all contribute to the process of socialization for team members.

Social Media Affordances and Transactive Memory Systems in Virtual Teams

Recent advances in social media technologies offer a variety of tools for virtual teams to share knowledge among their team members and develop transactive memory systems (TMS). Adopting the media affordances lens, the current study investigates how social media affordances affect individual evaluations of TMS development and perceived team effectiveness in virtual teams. Survey data from 339 virtual team members across 92 hackathon events reveal that types of affordances have differing impacts on each of the three dimensions of TMS (perceptions of accuracy, sharedness, and validation). Furthermore, each dimension of perceived TMS mediates the relationship between its related social media affordance types and perceived team effectiveness. These findings suggest that virtual teams may need to adopt different social media technologies depending on which aspect of TMS development is prioritized.