Enhancing Computer-Mediated Communication: An experimental investigation into the use of a Group Decision Support System for face-to-face versus remote meetings

1990 ◽  
Vol 18 (1) ◽  
pp. 1-13 ◽  
Author(s):  
R.Brent Gallupe ◽  
James D. McKeen
Author(s):  
Jamie S. Switzer ◽  
Ralph V. Switzer

This chapter describes the results from a case study using information theory to examine the effectiveness of communicating using group decision support system (GDSS) technology. At its most basic level, information theory provides the means to measure the efficiency of communication systems. Using information theory as the theoretical foundation, this chapter examines how the use of GDSS facilitated computer-mediated communication (CMC) for one particular business with respect to entropy, redundancy, and noise, which are key components in information theory.


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