In the current digital age, emotional support is increasingly received through digital devices. However, virtually all studies assessing the benefits of emotional support have focused on in-person support. Using an experience sampling methodology, we assessed participants’ negative emotions, digital and in-person support for those emotions, and success in regulating them three times per day for 14 days, thus covering a wide range of digital support scenarios (N = 164 participants with 6,530 collective measurement occasions). We also considered whether participants were alone versus with others at the time of their negative emotion and higher versus lower in social avoidance as plausible moderators of when digital support was utilized and effective. We expected more pronounced use and efficacy of digital support when participants were alone and higher in trait social avoidance. However, digital support was used and perceived as effective for regulating negative emotions regardless of these factors and its beneficial effects were on par with those of traditional in-person support. The unique benefits of digital support may not be restricted to socially isolated or socially avoidant users. These findings are timely given the widespread anxiety and isolation under the current COVID-19 pandemic. If transcending time and space with digital emotional support is the new norm, the good news is that it seems to be working.
