Development of nurse compliance theory through the medication therapy management (MTM) model on adverse drug event and patient satisfaction

2021 ◽  
Vol 31 ◽  
pp. 583-587
Author(s):  
Christina Anugrahini ◽  
Rr. Tutik Sri Hariyati ◽  
Achir Yani S. Hamid ◽  
Ati Surya Mediawati ◽  
Evi Martha
Keyword(s):  
Patient Satisfaction ◽  
Adverse Drug Event ◽  
Medication Therapy Management ◽  
Drug Event ◽  
Therapy Management ◽  
Medication Therapy

Satisfaction With Medication Therapy Management Services at a University Ambulatory Care Clinic

2014 ◽  
Vol 29 (3) ◽  
pp. 199-205 ◽  
Author(s):  
Shiyun Kim ◽  
Michelle T. Martin ◽  
Andrea L. Pierce ◽  
Patrick Zueger
Keyword(s):  
Patient Satisfaction ◽  
Medication Therapy Management ◽  
Care Clinic ◽  
University Of Illinois ◽  
Therapy Management ◽  
Medication Therapy ◽  
Disease States ◽  
Level Of Satisfaction ◽  
Similar Patient ◽  
Ambulatory Care Clinic

A survey was issued to patients enrolled in the Medication Therapy Management Clinic (MTMC) at University of Illinois Hospital and Health Sciences (June 2011-January 2012) in order to assess satisfaction with pharmacy services provided by pharmacists. A 23-item survey was offered to 65 patients in the MTMC program before or after clinic visits. Since there is a paucity of data indicating the level of satisfaction with MTM services provided by pharmacists, this survey may contribute to the process of building a greater collaboration between the pharmacist and patient. Sixty-two of 65 patients completed the survey; satisfaction with MTMC pharmacists was demonstrated to be significantly positively correlated with overall satisfaction with the MTMC. Patient satisfaction is not significantly different according to age, gender, ethnicity, or number of disease states. Satisfaction with the pillbox service is not significantly different between younger and older patients. It was also noted that patients taking a greater number of medications had higher levels of satisfaction. Most patients indicated that they were satisfied with the MTMC pharmacists and services; further study linking patient satisfaction with MTM services to improved patient outcomes may allow our MTMC to serve as a model for other pharmacist-managed MTMCs serving similar patient populations.

Patient satisfaction with a pharmacist-provided telephone medication therapy management program

2010 ◽  
Vol 6 (2) ◽  
pp. 143-154 ◽  
Author(s):  
Leticia R. Moczygemba ◽  
Jamie C. Barner ◽  
Carolyn M. Brown ◽  
Kenneth A. Lawson ◽  
Evelyn R. Gabrillo ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Management Program ◽  
Medication Therapy Management ◽  
Therapy Management ◽  
Medication Therapy

scholarly journals Patient Satisfaction With a Comprehensive Medication Review Provided by a Community Pharmacist

2018 ◽  
Vol 34 (2) ◽  
pp. 48-53 ◽  
Author(s):  
Lindsey Cardosi ◽  
Kenneth C. Hohmeier ◽  
Cindy Fisher ◽  
Mike Wasson
Keyword(s):  
Patient Satisfaction ◽  
Community Pharmacy ◽  
Community Pharmacist ◽  
Medication Review ◽  
Large Body ◽  
Medication Therapy Management ◽  
Therapy Management ◽  
Face To Face ◽  
Medication Therapy ◽  
A Chain

Background: The comprehensive medication review (CMR) is one of the most commonly delivered medication therapy management services, and it is a required service to be provided to Medicare Part D beneficiaries. Despite the large body of evidence available on medication therapy management benefits, and the growing value placed on it by payers, there has been little research assessing patient satisfaction with these services. Objectives: The primary objective of this study was to determine patient satisfaction with a face-to-face or telephonic CMR provided by a chain community pharmacist. The study secondarily assessed patients’ perceived value of the service while also collecting demographic information. Methods: A Likert-type satisfaction survey was distributed to patients on completion of a face-to-face or telephonic CMR in either Outcomes or Mirixa by members of a clinical team (7 clinical pharmacists and 4 residents) within a chain community pharmacy. Participants were asked to return the survey in a self-addressed stamped envelope within 1 week of the CMR. Results: The response rate for the survey was 33% (31 of 95 surveys returned). The study found that approximately 70% (21 of 31) strongly agreed with being overall satisfied with the CMR. Conclusion: This research study provided insight to patients’ perceptions of a CMR provided by a community pharmacist. Patient views of the CMR were positive, with patients finding CMR delivery in a community pharmacy valuable. Further investigation of specific interventions and approaches during a medication review could help identify ways to increase patient satisfaction.

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