Supply chain management (SCM) has become a critical strategic function in recent years. Research in the discipline has been focused toward the upstream side of the supply chain on functions such as warehousing, transportation, procurement and production. As power has shifted downstream toward retailers and their customers, SCM research has been slow to respond. This represents a significant gap, and a significant opportunity. Retailers face challenges that differ from those found in upstream suppliers and manufacturers. We present findings from a study of senior supply chain executives in the retail industry that focuses on the supply chain challenges of greatest importance to retailers, and the evolving capabilities used to address these issues.
Roles and capabilities of the retail supply chain organization
