Telematics systems from the service perspective

2001 ◽  
Author(s):  
C.J.D. Senior
Keyword(s):  
Service Perspective

Enhancing customer service: Perspective taking in a call centre

2007 ◽  
Vol 16 (2) ◽  
pp. 141-168 ◽  
Author(s):  
Carolyn M. Axtell ◽  
Sharon K. Parker ◽  
David Holman ◽  
Peter Totterdell
Keyword(s):  
Customer Service ◽  
Perspective Taking ◽  
Call Centre ◽  
Service Perspective

Just‐in‐time is not just for manufacturing: a service perspective

2000 ◽  
Vol 100 (2) ◽  
pp. 51-60 ◽  
Author(s):  
Cem Canel ◽  
Drew Rosen ◽  
Elizabeth A. Anderson
Keyword(s):  
Just In Time ◽  
Service Perspective

scholarly journals Tackling challenges for Mediterranean sustainable coastal tourism: An ecosystem service perspective

2019 ◽  
Vol 652 ◽  
pp. 1302-1317 ◽  
Author(s):  
Mita Drius ◽  
Lucia Bongiorni ◽  
Daniel Depellegrin ◽  
Stefano Menegon ◽  
Alessandra Pugnetti ◽  
...  
Keyword(s):  
Ecosystem Service ◽  
Coastal Tourism ◽  
Service Perspective

scholarly journals Cost-effectiveness of a domestic violence and abuse training and support programme in primary care in the real world: updated modelling based on an MRC phase IV observational pragmatic implementation study

BMJ Open ◽  
2018 ◽  
Vol 8 (8) ◽  
pp. e021256 ◽  
Author(s):  
Estela Capelas Barbosa ◽  
Talitha Irene Verhoef ◽  
Steve Morris ◽  
Francesca Solmi ◽  
Medina Johnson ◽  
...  
Keyword(s):  
Cost Effectiveness ◽  
Health Service ◽  
Cost Effective ◽  
Uncertainty Interval ◽  
The Uk ◽  
The Cost ◽  
Training And Support ◽  
Domestic Violence And Abuse ◽  
Service Perspective ◽  
Health Service Perspective

ObjectivesTo evaluate the cost-effectiveness of the implementation of the Identification and Referral to Improve Safety (IRIS) programme using up-to-date real-world information on costs and effectiveness from routine clinical practice. A Markov model was constructed to estimate mean costs and quality-adjusted life-years (QALYs) of IRIS versus usual care per woman registered at a general practice from a societal and health service perspective with a 10-year time horizon.Design and settingCost–utility analysis in UK general practices, including data from six sites which have been running IRIS for at least 2 years across England.ParticipantsBased on the Markov model, which uses health states to represent possible outcomes of the intervention, we stipulated a hypothetical cohort of 10 000 women aged 16 years or older.InterventionsThe IRIS trial was a randomised controlled trial that tested the effectiveness of a primary care training and support intervention to improve the response to women experiencing domestic violence and abuse, and found it to be cost-effective. As a result, the IRIS programme has been implemented across the UK, generating data on costs and effectiveness outside a trial context.ResultsThe IRIS programme saved £14 per woman aged 16 years or older registered in general practice (95% uncertainty interval −£151 to £37) and produced QALY gains of 0.001 per woman (95% uncertainty interval −0.005 to 0.006). The incremental net monetary benefit was positive both from a societal and National Health Service perspective (£42 and £22, respectively) and the IRIS programme was cost-effective in 61% of simulations using real-life data when the cost-effectiveness threshold was £20 000 per QALY gained as advised by National Institute for Health and Care Excellence.ConclusionThe IRIS programme is likely to be cost-effective and cost-saving from a societal perspective in the UK and cost-effective from a health service perspective, although there is considerable uncertainty surrounding these results, reflected in the large uncertainty intervals.

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