This article is not written from a scientific or academic perspective, but as more of a story — of how we developed Humberside Training and Enterprise Council (TEC) into a learning organisation using the concepts of complex adaptive systems. A word of caution: no matter how many times I tell this story and no matter how many caveats I put on it, it always sounds as though we knew where we were going and that we had some grand plan for becoming a learning organisation. But we didn't, and for those of you who have experienced complexity you will know that we couldn't have, because complexity just doesn't work that way. So please read this as a journey with success and failures, great surges ahead, blind alleys and steps back, and no clear idea of where we were going.