In this chapter, the author describes how one can implement and incorporate creative techniques to design, develop, document and disseminate a systematic process for conducting assessment, whether it be in a multinational corporation or it be in a small business environment. The author accomplishes this by providing models, samples and established guidelines for effectively using assessment results for continuous quality improvement. The author focuses on the importance of adopting modern techniques and stresses that technology should not be viewed just as a growing trend. The author shows how technology can be intelligently implemented as an invaluable assessment tool that can quickly identify areas for improvement so that a given corporation can continue to climb the ladder of success in a competitive global market of the 21st Century.
Tracking metrics that matter for scaling up employment outcomes