This chapter describes the use of ontologies for personalized situation-aware information and service supply of mobile users in different application domains. A modular application ontology, composed of upper-level ontologies such as location and time ontologies and of domain-specific ontologies, acts as a semantic reference model for a compatible description of user demands and service offers in a service-oriented information- logistical platform. The authors point out that the practical deployment of the platform proved the viability of the conceptual approach and exhibited the need for a more performant implementation of inference engines in mobile multi-user scenarios. Furthermore, the authors hope that understanding the underlying concepts and domain-specific application constraints will help researchers and practitioners building more sophisticated applications not only in the domains tackled in this chapter but also transferring the concepts to other domains.
Stakeholder sentiment in service supply chains: big data meets agenda-setting theory
