Research and Realization of the Bank Self-service Terminal Based on XFS Standard

2009 ◽  
Author(s):  
Zeng Fanfeng ◽  
Sun Liwei
Keyword(s):  
Self Service

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention

MIS Quarterly ◽  
2015 ◽  
Vol 39 (1) ◽  
pp. 177-200 ◽  
Author(s):  
Anne Scherer ◽  
◽  
Nancy V. Wünderlich ◽  
Florian von Wangenheim ◽  
◽  
...  
Keyword(s):  
Customer Retention ◽  
Long Term Effects ◽  
Service Usage ◽  
Self Service
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