The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention
1990 ◽
Vol 48
(3)
◽
pp. 374-375
1989 ◽
Vol 53
(12)
◽
pp. 722-724
◽
2004 ◽
Vol 171
(4S)
◽
pp. 239-239
◽