Turkey is an important logistics transport center between Asia, The Middle East and Europe. If this position is evaluated correctly, it will be a big contribution to the economy of the country by increasing the market share. In order to provide and sustain logistic quality in an increasingly competitive environment, it should be ensured that logistic services are performed more effectively and efficiently via analyzing faults/problems in detail and eliminating root causes of these. In logistics sector, especially in the case of cold chain logistics involving the transport of perishable products such as food, medicine, chemicals, etc., the rejects/ fines constitute on a large-scale rate. Companies, in the case of deliveries that are outside the expectations of the companies or contrary to their contracts, they either return the goods or take delivery by punishing. In this study, the causes of these logistics/delivery factors, effecting negatively the country’s economy were researched, and suggested important solutions by analyzed with the Theory of Constraints - Thinking Processes approach. These proposals for the characteristic solutions for cold chain logistics, if applied in the institutions and companies concerned with the logistic sector in the whole country, it is expected that will obtain the savings of the costs coming from penalty/reject applications in the country’s economy, and beyond this it is expected that will get the additional earnings from the increased market share by increasing the customer satisfaction.
Using Theory of Constraints Thinking Processes to Provide Solutions for Rejection Problems in Cold Chain Logistics