Panel four: QoS on multi-service networks: Do we know how to agree on and deliver quality of service (QoS) to customers?

Author(s):  
T. Maekawa ◽  
D. Milham ◽  
M. Shindo ◽  
P. Ray
2018 ◽  
Vol 1 (01) ◽  
pp. 19-34
Author(s):  
Rehulina Tarigan

In the business of transportation, accurate information about the availability of vehicles at a time is very important. This is closely related to the quality of service to customers in terms of order fulfillment, whether the customer's order can be met or served well or not.There are 2 parts that serve to serve the needs of customers, namely the marketing and transportation operations. The marketing always tries to find new customers or retain existing customers by providing the best service: cargo customers can be transported in accordance with the number of vehicles required and in accordance with the agreed schedule. The operationaltransportation undertakes the scheduling of vehicle, vehicle plotting and drivers. In addition, transportation operations should be able to provide correct data or information about the availability of vehicles to marketing. If the data is inaccurate, it can lead to internal conflicts between the two parties. For example, marketing has promised 10 vehicles to fulfill the customer's order at one time, but when the cargo of the customer has to be transported, the number of vehicle is insufficient. A visualization matrix is ​​needed to answer the problem.By looking at the matrix, then all parties will know how many units of vehicles are available at a time, so that the transport of customer cargo can be planned better


Author(s):  
Abdelhamid Mellouk

Networks, such as the Internet, have become the most important communication infrastructure of today’s society. It enables the worldwide users (individual, group, and organizational) to access and exchange remote information scattered over the world. Currently, due to the growing needs in telecommunications (Void, video-conference, Void, etc.) and the diversity of transported flows, the Internet network does not meet the requirements of the future integrated-service networks that carry multimedia data traffic with a high quality of service (QoS). The main drivers of this evolution are the continuous growth of the bandwidth requests, the promise of cost improvements, and finally the possibility of increasing profits by offering new services.


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