Delayed Reporting of Faults in Warranty Claims

2020 ◽  
Vol 69 (4) ◽  
pp. 1178-1194
Author(s):  
Richard Arnold ◽  
Stefanka Chukova ◽  
Yu Hayakawa
Keyword(s):  
2021 ◽  
Vol 64 (2) ◽  
pp. 705-714
Author(s):  
Zhilin Zhao ◽  
Fang Cheng

HighlightsA LightGBM regression model for predicting tractor usage rates was established based on warranty data and considering agricultural tractors’ usage context (region and season) and was then interpreted using SHAP.The field reliability of tractors was estimated based on the usage of failed and unfailed tractors, after unfailed tractors’ usage was imputed using the LightGBM regression model.The proposed methodology was validated by predicting warranty claims using estimated reliability parameters.The proposed methodology was demonstrated using warranty data from a tractor manufacturing company in China.Abstract. Warranty data provide a valuable source of information for assessing the reliability of products in operation (called the field reliability). However, warranty data consist of failure information only. The unavailability of usage data for unfailed products makes it difficult to estimate the reliability of durable products such as agricultural tractors, for which usage is a greater concern than age for reliability analysis. Several studies have proposed methods to address this problem, but they did not include information on the usage context. This study proposes a methodology to estimate the field reliability of agricultural tractors from warranty data considering the tractors’ usage context. First, by taking features representing tractors’ usage context as the input, a usage rate regression model was established using a light gradient boosting machine (LightGBM). The usage of unfailed tractors was then generated. Finally, parametric estimates of the tractors’ reliability were determined based on the usage of failed and unfailed tractors. By interpreting the LightGBM model using SHapley Additive exPlanations (SHAP), it was found that tractors that were used more days in October and April had higher predicted usage rates. To validate the effectiveness of the proposed methodology, the estimated reliability parameters were used to predict the warranty claims of six types of tractors. The results showed that the proposed methodology performed the best in four cases and close to the best in two other cases when compared with two other baseline methods. The proposed methodology was demonstrated using warranty data from an agricultural tractor manufacturing company in China and can be applied to improve understanding of tractor reliability. Keywords: Field reliability, LightGBM, SHAP, Usage context, Warranty data.


1992 ◽  
Vol 21 (3) ◽  
pp. 779-790 ◽  
Author(s):  
Ulrich Menzefricke
Keyword(s):  

1996 ◽  
Vol 28 (12) ◽  
pp. 967-977 ◽  
Author(s):  
Gary S. Wasserman ◽  
Agus Sudjianto
Keyword(s):  

2018 ◽  
Vol 24 (2) ◽  
pp. 244-259
Author(s):  
Sepideh Eskandari Dorabati ◽  
Ali Zeinal Hamadani ◽  
Hamed Fazlollahtabar

Purpose Due to the fact that the non-standard products, being used by customers, may cause failures in products with sales delays, which naturally affect the warranty policy. Thus, it seems to be necessary to study these two concepts simultaneously. The paper aims to discuss these issues. Design/methodology/approach In this paper, a model is developed for estimating the expected warranty costs under sales delay conditions when two operator costs (failing but not reported and non-failing but reported) are included. Findings The proposed model is validated using a numerical example for a two types of intermittent and fatal failures occur under a non-renewing warranty policy. Originality/value Sales delay is the time interval between the date of production and the date of sale. Most reported literature on warranty claims data analysis related to sales delay have mainly focussed on estimating the probability distribution of the sales delay.


2021 ◽  
Author(s):  
Gajanan Gaikwad ◽  
K Swathi ◽  
Dharmappa Barki ◽  
D Bhavani Prasad

Author(s):  
Mark Last ◽  
Yael Mendelson ◽  
Sugato Chakrabarty ◽  
Karishma Batra

Car manufacturers are interested to detect evolving problems in a car fleet as early as possible so they can take preventive actions and deal with the problems before they become widespread. The vast amount of warranty claims recorded by the car dealers makes the manual process of analyzing this data hardly feasible. This chapter describes a fuzzy-based methodology for automated detection of evolving maintenance problems in massive streams of car warranty data. The empirical distributions of time-to-failure and mileage-to-failure are monitored over time using the advanced, fuzzy approach to comparison of frequency distributions. The authors’ fuzzy-based early warning tool builds upon an automated interpretation of the differences between consecutive histogram plots using a cognitive model of human perception rather than “crisp” statistical models. They demonstrate the effectiveness and the efficiency of the proposed tool on warranty data that is very similar to the actual data gathered from a database within General Motors.


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