Design Guidelines for Advanced Traveler Information Systems (ATIS): The User Requirements Analysis

1997 ◽  
Vol 41 (2) ◽  
pp. 954-958 ◽  
Author(s):  
John L. Campbell ◽  
Cher Carney ◽  
Barry H. Kantowitz
Keyword(s):  
Information Systems ◽  
Human Factors ◽  
Past Research ◽  
Requirements Analysis ◽  
Design Guidelines ◽  
User Requirements ◽  
Advanced Traveler Information Systems ◽  
Traveler Information ◽  
Considerable Uncertainty ◽  
Traveler Information Systems

Past research has established that human factors guidelines following traditional formats for presenting information are not useful and are often ignored by designers. Within the human factors community, there is considerable uncertainty and concern regarding the nature and utility of human factors handbooks and guidelines materials. Indeed, many existing human factors reference materials have been criticized by designers for being “too wordy”, “too general,” and “too hard to understand.” The development of clear, relevant, and useful human factors guidelines requires a judicious mix of science and art to overcome such criticisms. This paper describes an on going effort to develop clear, relevant, and easy-to-use guidelines for the design of Advanced Traveler Information Systems (ATIS) and Commercial Vehicle Operations (CVO). It focuses on the methods and results of a user requirements analysis conducted to identify the appropriate content, organization, and format of the ATIS/CVO guidelines.

Human Factors Research Recommendations for the Development of Design Guidelines for Advanced Traveler Information Systems

1993 ◽  
Vol 37 (16) ◽  
pp. 1067-1071 ◽  
Author(s):  
Thomas A. Dingus ◽  
Melissa C. Hulse
Keyword(s):  
Information Systems ◽  
Literature Review ◽  
Human Factors ◽  
Design Guidelines ◽  
Research Gaps ◽  
Advanced Traveler Information Systems ◽  
Traveler Information ◽  
Traveler Information Systems ◽  
Research Findings ◽  
Human Factors Research

This paper describes the outcome of a comprehensive literature review specifically conducted to assess research relevant to the design of advanced traveler information systems (ATIS) for automotive and commercial vehicle use. The goal of the literature review was to identify existing human factors guidelines applicable to the design of ATIS and gaps in the research precluding the development of comprehensive human factors guidelines for ATIS applications. A summary of ATIS research findings and research gaps is presented. Through presentation of both research findings and research gaps, it is hoped that interest will be sparked and focus will be provided for researchers in this growing application of human factors. Given the criticality of ATIS applications (both in terms of driver safety and public acceptance) and the visibility that will be provided to the human factors community from participation in ATIS design, human factors research leading to comprehensive and usable guidelines is extremely important.

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