REal-time delay estimation in call centers

Author(s):  
Rouba Ibrahim ◽  
Ward Whitt
2018 ◽  
Vol 46 (11) ◽  
pp. 1940-1952
Author(s):  
Peng Wang ◽  
Xiaotong Zhang ◽  
Zhiyang Liu ◽  
Liyuan Xu ◽  
Jie He ◽  
...  

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