The relationship between behavioral integrity and leader effectiveness mediated by cognitive trust and affective trust

2017 ◽  
pp. 521-528
Author(s):  
P. Maharani ◽  
C.D. Riantoputra
Keyword(s):  
Leader Effectiveness ◽  
Behavioral Integrity ◽  
Cognitive Trust ◽  
Affective Trust ◽  
The Relationship

Effects of cognitive and affective trust on online customer behavior

2019 ◽  
Vol 37 (1) ◽  
pp. 80-96 ◽  
Author(s):  
Plavini Punyatoya
Keyword(s):  
Consumer Trust ◽  
Equation Modeling ◽  
Online Retailing ◽  
Online Retailer ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
Online Retailers ◽  
Indian Consumers ◽  
The Relationship

Purpose Although prior works in online retailing have addressed the influence of trust on customer responses, they conceptualized trust as a single dimension. Based on social-psychological literature and sociological literature, this study proposes that consumer trust in an online retailer has two principal forms: cognitive trust and affective trust. The purpose of this paper is to examine various factors influencing the development of each form of customer online trust and the subsequent effect on customer satisfaction (CS) and loyalty intention (LI). Design/methodology/approach Survey approach is employed to validate the research model. Data are collected from 334 Indian consumers and using structural equation modeling the causal pathways of the model are investigated. Findings The results show that cognitive trust and affective trust are empirically distinguished variables in online retailing context. Cognitive trust and affective trust are found to mediate the relationship between perceived website quality, security and privacy policy, prior-interaction experience, perceived e-tailer reputation and shared value and CS. CS also positively influences LI toward the online retailer. Practical implications The paper provides interesting insights about Indian consumers’ evaluation of online retailers. These useful insights would enable both international and national online retailers to develop and apply different strategies to improve customer trust, which is a key driver of CS and LI. Originality/value Drawing from signaling theory and organizational studies literature, this paper investigates the relationship between different antecedents and affect-based and cognition-based trust in online retailing context. In particular, this is the first study to examine multi-dimensional nature of consumer trust in online retailing context. Besides, this paper clearly shows that cognitive trust and affective trust are the mediating variables that positively affect CS toward online retailers and help in building strong customer LI.

scholarly journals Affective and Cognitive Dimensions of Trust in Communication

2020 ◽  
Vol 7 (1) ◽  
pp. 13-24
Author(s):  
Barna Kovács
Keyword(s):  
Positive Attitude ◽  
Good Faith ◽  
The Other ◽  
Cognitive Trust ◽  
Affective Trust ◽  
Illocutionary Acts ◽  
The Difference ◽  
The One ◽  
The Relationship ◽  
Cognitive Dimensions

Abstract Based on the complexity of communication acts, the paper presents how affective and cognitive aspects are intertwined. First of all, the context of trust and the conditions of its appearance are examined. It is followed by an analysis of trust as an attitude which reveals the difference between contractual approaches and alliances. The relationship between communication and trust is presented by the illocutionary acts. As a result of the analysis, trust can be conceived as a positive attitude of expectation, where one person relies on the assumed good faith, suitability, and sensitivity of the other person, where, although vulnerable, the one who trusts counts on the fact that the trusted person will not abuse his/her position but rather provide assistance to his/her best knowledge in a given area. Cognitive trust is reinforced if the proper data are available, understandable, fit into prior knowledge, and anticipate the possible forms of operation. With affective trust, the issue is not data quality and quantity but rather the way how they are presented.

scholarly journals Chief executive officer participative leadership and the performance of new venture teams

2018 ◽  
Vol 37 (1) ◽  
pp. 69-88 ◽  
Author(s):  
Nathan Eva ◽  
Alexander Newman ◽  
Qing Miao ◽  
Brian Cooper ◽  
Kendall Herbert
Keyword(s):  
Social Exchange ◽  
Chief Executive Officer ◽  
New Ventures ◽  
Chief Executive ◽  
Performance Outcomes ◽  
Participative Leadership ◽  
Cognitive Trust ◽  
Affective Trust ◽  
The Relationship ◽  
Group Trust

In this article, we examine the mediating role played by affective and cognitive trust in chief executive officer (CEO) and intra-group trust, on the relationship between CEO participative leadership and the performance of the top management team (TMT) and its members within entrepreneurial new ventures. Drawing on four waves of multilevel, multi-source data, our study extends social exchange theory by teasing out the trust-based social exchange mechanisms linking CEO participative leadership to performance outcomes. Specifically, the data analysis revealed that intra-group trust mediated the relationship between CEO participative leadership and TMT performance, while affective trust mediated the relationship between CEO participative leadership and performance of TMT members. However, cognitive trust did not mediate this relationship. This suggests that it is important for CEOs of new ventures to use participative leadership to create strong levels of affective trust with TMT members and intra-group trust within the TMT.

Differentiating two facets of trust in colleagues

2019 ◽  
Vol 41 (1) ◽  
pp. 88-100
Author(s):  
Yidong Tu ◽  
Yangmei Zhang ◽  
Xinxin Lu ◽  
Shuoli Wang
Keyword(s):  
Knowledge Sharing ◽  
Ethical Leadership ◽  
Design Methodology ◽  
Mediating Effect ◽  
Mediating Effects ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
The Relationship ◽  
Team Knowledge Sharing

Purpose The purpose of this paper is to examine the relationship between ethical leadership and employee cross-team knowledge sharing via the differentiating mediating effects of cognitive and affective trust in colleagues. Design/methodology/approach Multi-source and multi-wave data were collected from 214 dyads of employees and their supervisors. Linear regression was employed to examine the hypotheses. Findings Ethical leadership positively predicts employee cross-team knowledge sharing. Affective trust in colleagues mediates the relationship between ethical leadership and employee cross-team knowledge sharing, whereas cognitive trust in colleagues does not. The hypothesis – the mediating effect of affective trust in colleagues between ethical leadership and cross-team knowledge sharing is greater than that of cognitive trust in colleagues – is not supported. Originality/value This study extends understanding of the influence of ethical leadership on cross-team knowledge sharing. It further differentiates cognitive and affective trust in colleagues between ethical leadership and cross-team knowledge sharing. These findings are valuable for improving the research of leadership practices and knowledge sharing.

scholarly journals The relationship between leader-follower exchange and job insecurity: The mediating role of trust

2016 ◽  
Vol 12 (2) ◽  
pp. 22-28
Author(s):  
Olufemi Adigun Lawal ◽  
Sunday Samson Babalola
Keyword(s):  
Job Insecurity ◽  
Regression Analyses ◽  
Cognitive Trust ◽  
Affective Trust ◽  
Mediating Role ◽  
Questionnaire Administration ◽  
Member Exchange ◽  
The Relationship ◽  
Predictive Relationship

The study examines the extent and nature of mediational roles of affective and cognitive trusts on the predictive relationship between leader-member exchange (LMX) and job insecurity. Six hundred and twenty-six employees are surveyed through questionnaire administration. Analysis of the data is done with simple regression and multiple regression analyses. The findings show no significant prediction of job insecurity by affective trust as well as no significant mediation of the LMX and job insecurity relationship by affective trust. The study also shows significant prediction of job insecurity by LMX, and significant mediation of the LMX-job insecurity relationship by cognitive trust. The results are discussed in the light of reviewed literature and current realities. The implications of the study are also highlighted.

Ethical Leadership and Organizational Citizenship Behavior: The Mediating Roles of Cognitive and Affective Trust

2014 ◽  
Vol 42 (3) ◽  
pp. 379-389 ◽  
Author(s):  
Xiaojun Lu
Keyword(s):  
Organizational Citizenship ◽  
Ethical Leadership ◽  
Organizational Citizenship Behavior ◽  
Eastern China ◽  
Mediating Effect ◽  
Citizenship Behavior ◽  
Future Directions ◽  
Cognitive Trust ◽  
Affective Trust ◽  
The Relationship

I proposed that trust mediates the relationship between ethical leadership and organizational citizenship behavior, which is classified into 2 types: organizationally directed (OCBO) and individually directed (OCBI). Participants comprised 104 supervisor-subordinate dyads employed in public-sector organizations in a city in eastern China. The results showed that ethical leadership had a significant main effect on both OCBO and OCBI. In addition, cognitive trust had no significant mediating effect on the relationships between ethical leadership and OCBO and ethical leadership and OCBI, but affective trust fully mediated these relationships. The contribution of the results, limitations in the study, and future directions for research are also discussed.

Colleague guanxi intensity: Scale development and validation

2013 ◽  
Vol 19 (6) ◽  
pp. 756-778 ◽  
Author(s):  
Chen Huan Hong ◽  
Dauw-Song Zhu ◽  
Louis P. White
Keyword(s):  
Intensity Scale ◽  
Cognitive Trust ◽  
Affective Trust ◽  
Four Dimensions ◽  
Multidimensional Construct ◽  
Scale Development And Validation ◽  
Validation Tests ◽  
Development And Validation ◽  
Colleague Relationships ◽  
Nomological Validity

AbstractThis research reviews the constructs and measurements of guanxi and concludes that colleague guanxi is appropriately conceptualized as a multidimensional construct that describes Chinese colleague relationships. The development of a colleague guanxi scale with four dimensions is described. Two studies test the convergent, discriminant, and nomological validity of the guanxi scale. In validation tests guanxi intensity increases with cognition features (subjective fit and cognitive trust) and results in a positive affect (affective trust). Contributions of the colleague guanxi scale are offered.

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