Fuzzy Bayesian based classification of call center agent activity

2012 ◽  
pp. 492-501
2009 ◽  
Vol 41 (6) ◽  
pp. 546-561 ◽  
Author(s):  
Eylem Tekin ◽  
Wallace J. Hopp ◽  
Mark P. Van Oyen

2019 ◽  
pp. 3-19
Author(s):  
Jeffrey J. Sallaz

The lives of five workers, in three countries, can tell us much about the world of work today. Ashley, a young American, takes a job in a call center following a family tragedy, but quits it as soon as she is able. Mina, an Indian woman, must leave the industry because the men in her life believe that a “call center job equals a call girl job.” Daisy, from a rural province in the Philippines, desperately seeks call center work as a way to achieve independence. She aspires to be like her cousin Belle, a proud and sophisticated transgender call center agent. Joy, meanwhile, forgoes her dream to migrate and become a nurse in order to stay in the Philippines and make a decent living answering calls.


2000 ◽  
Vol 3 (10) ◽  
pp. 28-30
Author(s):  
Dieter Wenger ◽  
André R. Probst

2019 ◽  
pp. 109-133
Author(s):  
Jeffrey J. Sallaz

Women in the Philippines, and eldest daughters (ates) in particular, are customarily expected to serve as breadwinners for their families, both immediate and extended. In a country where divorce is illegal and birth control is controversial, too many Filipinas find themselves with a larger network of people to support. Whereas in the past, these “responsible women” would have had to leave the country as migrant workers, call centers offer them a new opportunity to stay at home. Working as a call center agent, in other words, represents a sustainable solution to the dilemma of breadwinning. As a case study of Hannah, a breadwinner, illustrates, these jobs are lifelines.


2008 ◽  
Vol 54 (2) ◽  
pp. 384-399 ◽  
Author(s):  
Nagesh N. Murthy ◽  
Goutam N. Challagalla ◽  
Leslie H. Vincent ◽  
Tasadduq A. Shervani

2003 ◽  
Vol 6 (5) ◽  
pp. 56-57
Author(s):  
Christian Fingerhut

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