A Cross-National Comparison of Consumer Perceptions of Service Recovery

2008 ◽  
Vol 24 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Kyuho Lee ◽  
Mahmood A. Khan ◽  
Jae-Youn Ko
2008 ◽  
Vol 19 (5) ◽  
pp. 452-464 ◽  
Author(s):  
Wendy van Rijswijk ◽  
Lynn J. Frewer ◽  
Davide Menozzi ◽  
Giusi Faioli

2007 ◽  
Author(s):  
Ian J. Cohen ◽  
Christine Ateah ◽  
Joseph Ducette ◽  
Matthew Mahon ◽  
Alexander Tabori ◽  
...  

Sign in / Sign up

Export Citation Format

Share Document