scholarly journals Discrete event simulation applied to single queue management: a case study at a bank agency

2021 ◽  
Vol 12 (9) ◽  
pp. s831-s842
Author(s):  
Marcos Aurélio da Rocha Nascimento ◽  
Lilian Mendes dos Santos ◽  
Adriano Maniçoba da Silva ◽  
Regis Cortez Bueno ◽  
Sivanilza Teixeira Machado ◽  
...  
Keyword(s):  
Discrete Event Simulation ◽  
Discrete Event ◽  
Real Life ◽  
Service Rate ◽  
Queue Management ◽  
Discrete Events ◽  
Services Research ◽  
Event Simulation ◽  
Labor Requirements

Capacity and queue management are currently used in financial institutions. With decreasing bank units due to internet services, research in this field has focused on improving to utilize their employees efficiently and achieve service excellence. In developing countries like Brazil, the customer has become more bank-accounted due to government and labor requirements, such as the wage credit became mandatory in the wage account. The paper's aim is motivated by a real-life case study to simulate discrete events to improve queue management at a Brazilian bank branch with the Arena software simulation environment. The simulation model was designed, tested, and applied considering the Discrete Event Simulation (DES) replication for queuing strategies on a real-world banking scenario. The arrival and service times were collected from 115 customers in Ferraz de Vasconcelos/SP city. It was performed in version 15.10 (2018) of the Arena software, with processor Intel core i3 CPU dual-core 3.07 GHz and 8GB of RAM. The results indicate that the bank agency should consider providing 9 to 11 operators to attend customers considering the arrival and service rate.

scholarly journals Discrete Event Simulation Applying Lean methodologies: Case study. Wooden Sector

2019 ◽  
Vol 4 (1) ◽  
Author(s):  
Raiza Reyes Mejia ◽  
Blass Troncoso Mendoza ◽  
Alexander Troncoso Palacio
Keyword(s):  
Discrete Event Simulation ◽  
Discrete Event ◽  
Great Variability ◽  
Delivery Time ◽  
Discrete Events ◽  
Assembly Time ◽  
Event Simulation ◽  
New Time

In productive processes where parts are assembled, the assembly time is one of the most important problems that should be solved. Due to this, a case study was carried out in one company in the wooden sector, in which the Lean methodologies and the Discrete Events Simulation are integrated, to evaluate and improve the assembly processes of four-input wooden stowage. This study began by validating the process, then it was simulated in the Arena software, where great variability is observed in the assembly time of the four-input pallets, obtaining an average result of 25+/- 2 minutes. Due to this reason, the use of this methodology was proposed, applying the DMAIC cycle and carrying out controls in the process, it was possible to reduce it to 19 +/- 1 minute per stowage unit assembled, which meant a 24% reduction in the time spent manufacturing. All of this positively influenced the final delivery time of the product, so, with this new time, the company could satisfy the demand of its customers, and will be able to place its product on the market in less time.

Evaluation of postponement strategy in the production of table wine in Brazil: a discrete event simulation approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carolina Reis Gualberto ◽  
Lásara Fabrícia Rodrigues ◽  
Karine Araújo Ferreira
Keyword(s):  
Discrete Event Simulation ◽  
Discrete Event ◽  
Real Life ◽  
Minas Gerais ◽  
Future Research ◽  
Lost Sales ◽  
Wine Production ◽  
Content Type ◽  
Event Simulation ◽  
Postponement Strategy

Purpose The purpose of this paper is to develop an approach to evaluate the partial postponement strategy and compare it with postponement and make-to-stock (MTS) strategies in the production of table wine in wineries in the state of Minas Gerais (south-eastern Brazil). Design/methodology/approach An approach based on discrete event simulation was developed to support decision-making in the wine sector. Simulation models were used to analyse partial postponement, postponement and MTS strategies in wine production. These models were inspired by a typical table wine producer selected from an exploratory study conducted in 12 wineries of Minas Gerais state in Brazil. Findings Hybrid strategies, such as partial postponement, favour the advantages of postponement and MTS depending on the portion of semi-finished and finished goods adopted. Wine production characteristics favour postponement and partial postponement with high semi-finished product levels (customer order-driven product) because this allows companies to reduce their inventory of bottles, despite possible increases in lost sales and costs. MTS and partial postponement with high finished product levels (forecast-driven product) present higher costs with bottled wine storage; however, these strategies reduce lost sales and improve agility and reliability in deliveries. Research limitations/implications Future research should analyse the production of table wines in other regions of the country and the production of fine wines. Practical implications The findings suggest promising perspectives for real-life applications in wineries in Brazil and other countries. Originality/value Simulation techniques allow the analysis of production strategies in little-known industries, such as table wine production in Brazil. The approach developed is flexible enough to support decisions and to be adapted to companies’ and markets’ characteristics and to test specific strategies.

Applying Discrete Event Simulation (DES) in Healthcare

2015 ◽  
pp. 390-410
Author(s):  
Stavros T. Ponis ◽  
Angelos Delis ◽  
Sotiris P. Gayialis ◽  
Panagiotis Kasimatis ◽  
Joseph Tan
Keyword(s):  
Discrete Event Simulation ◽  
Capacity Planning ◽  
Planning Process ◽  
Discrete Event ◽  
Healthcare Facilities ◽  
Performance Improvements ◽  
Event Simulation ◽  
Health Insurance Provider ◽  
And Performance

This paper highlights the opportunities and challenges of applying Discrete Event Simulation (DES) to support capacity planning of a network of outpatient facilities. Despite an abundance of studies using simulation techniques to examine the operation and performance of outpatient clinics, the problem of capacity allocation and planning of medical services within a network of outpatient healthcare facilities appears to be underexplored. Here, a case study of a health insurance provider that operates a network of six outpatient medical facilities in the US is used to illustrate and explore the synthesizing and adaptive, yet parsimonious nature of using DES methodology for network design and capacity planning. Results of this case study demonstrate that significant performance improvements for the network operator can be achieved with applying DES method to support the network facility capacity planning process.

scholarly journals The application of a hybrid simulation modelling framework as a decision-making tool for TPM improvement

2019 ◽  
Vol 25 (3) ◽  
pp. 476-498 ◽  
Author(s):  
Omogbai Oleghe ◽  
Konstantinos Salonitis
Keyword(s):  
Discrete Event Simulation ◽  
Hybrid Model ◽  
Discrete Event ◽  
Simulation Modelling ◽  
Hybrid Modelling ◽  
Content Type ◽  
Event Simulation ◽  
Modelling Framework ◽  
Field Notes

Purpose The purpose of this paper is to promote a system dynamics-discrete event simulation (SD-DES) hybrid modelling framework, one that is useful for investigating problems comprising multifaceted elements which interact and evolve over time, such as is found in TPM. Design/methodology/approach The hybrid modelling framework commences with system observation using field notes which culminate in model conceptualization to structure the problem. Thereafter, an SD-DEShybrid model is designed for the system, and simulated to proffer improvement programmes. The hybrid model emphasises the interactions between key constructs relating to the system, feedback structures and process flow concepts that are the hallmarks of many problems in production. The modelling framework is applied to the TPM operations of a bottling plant where sub-optimal TPM performance was affecting throughput performance. Findings Simulation results for the case study show that intangible human factors such as worker motivation do not significantly affect TPM performance. What is most critical is ensuring full compliance to routine and scheduled maintenance tasks and coordinating the latter to align with rate of machine defect creation. Research limitations/implications The framework was developed with completeness, generality and reuse in view. It remains to be applied to a wide variety of TPM and non-TPM-related problems. Practical implications The developed hybrid model is scalable and can fit into an existing discrete event simulation model of a production system. The case study findings indicate where TPM managers should focus their efforts. Originality/value The investigation of TPM using SD-DES hybrid modelling is a novelty.

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