Customer care excellence in the new product development process: a case study

Ville Isoherranen; Jukka Majava

doi:10.1504/ijvcm.2018.091100

Customer care excellence in the new product development process: a case study

International Journal of Value Chain Management ◽

10.1504/ijvcm.2018.091100 ◽

2018 ◽

Vol 9 (1) ◽

pp. 26

Author(s):

Ville Isoherranen ◽

Jukka Majava

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

Customer Care ◽

New Product Development Process

Download Full-text

Customer care excellence in the new product development process: a case study

International Journal of Value Chain Management ◽

10.1504/ijvcm.2018.10012215 ◽

2018 ◽

Vol 9 (1) ◽

pp. 26

Author(s):

Jukka Majava ◽

Ville Isoherranen

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

Customer Care ◽

New Product Development Process

Download Full-text

Success, failure and organisational competence: a case study of the new product development process

Journal of Engineering and Technology Management ◽

10.1016/s0923-4748(01)00030-3 ◽

2001 ◽

Vol 18 (2) ◽

pp. 185-206 ◽

Cited By ~ 25

Author(s):

Michael A Lewis

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

New Product Development Process

Download Full-text

An option approach to the new product development process: a case study at Philips Electronics

R and D Management ◽

10.1111/1467-9310.00206 ◽

2001 ◽

Vol 31 (2) ◽

pp. 163-172 ◽

Cited By ~ 61

Author(s):

Onno Lint ◽

Enrico Pennings

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

New Product Development Process

Download Full-text

Innovation of New Product Development Process: A Case Study of Healthy Drink-Based Product Line in Indonesia’s Company

10.7176/ejbm/11-24-17 ◽

2019 ◽

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Line ◽

Product Development Process ◽

New Product Development Process

Download Full-text

Using Ontologies to Improve New Product Development Process - Case Study

Lecture Notes in Mechanical Engineering - Advances in Integrated Design and Production ◽

10.1007/978-3-030-62199-5_22 ◽

2020 ◽

pp. 249-260

Author(s):

Imane Zahri ◽

Souhail Sekkat ◽

Ibtissam El-Hassani ◽

El-Moukhtar Zemmouri ◽

Mohammed Douimi

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

New Product Development Process

Download Full-text

Relationship and dependencies between factors affecting new product development process: an industrial case study

Procedia CIRP ◽

10.1016/j.procir.2021.05.086 ◽

2021 ◽

Vol 100 ◽

pp. 367-372

Author(s):

Afifa Rahatulain ◽

Tahir Naseer Qureshi ◽

Antonio Maffei ◽

Mauro Onori

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

Industrial Case Study ◽

Factors Affecting ◽

New Product Development Process

Download Full-text

Soft Systems Modelling of the New Product Development Process - A Case Study

i-manager’s Journal on Management ◽

10.26634/jmgt.3.2.261 ◽

2008 ◽

Vol 3 (2) ◽

pp. 34-38 ◽

Cited By ~ 2

Author(s):

Thomas Page ◽

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

Soft Systems ◽

Systems Modelling ◽

New Product Development Process

Download Full-text

New Product Development Process Among Manufacturing Companies in Developing Countries: A Case Study

Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference - Developments in Marketing Science: Proceedings of the Academy of Marketing Science ◽

10.1007/978-3-319-13254-9_23 ◽

2014 ◽

pp. 119-124

Author(s):

Okan Akcay

Keyword(s):

Developing Countries ◽

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

Manufacturing Companies ◽

New Product Development Process

Download Full-text

Risk Management in New Product Development Process for Fashion Industry: Case Study in Hijab Industry

Procedia Manufacturing ◽

10.1016/j.promfg.2015.11.054 ◽

2015 ◽

Vol 4 ◽

pp. 383-391 ◽

Cited By ~ 7

Author(s):

Dyah Santhi Dewi ◽

Bambang Syairudin ◽

Eka Nahdliyatun Nikmah

Keyword(s):

Risk Management ◽

Product Development ◽

New Product Development ◽

Development Process ◽

New Product ◽

Product Development Process ◽

Fashion Industry ◽

New Product Development Process

Download Full-text

Improving the New Product Development Process through ICT Systems in the Aerospace Industry – A Report on Case Study Research

2009 International Conference on Information, Process, and Knowledge Management ◽

10.1109/eknow.2009.31 ◽

2009 ◽

Cited By ~ 2

Author(s):

Raul Brandao ◽

Martin Wynn

Keyword(s):

Product Development ◽

New Product Development ◽

Development Process ◽

Aerospace Industry ◽

Case Study Research ◽

New Product ◽

Product Development Process ◽

Study Research ◽

New Product Development Process

Download Full-text