Perceived transactions costs: an explanation of the real estate brokerage


2019 ◽  
Vol 87 ◽  
pp. 287-301
Author(s):  
Suk-Nye Lim ◽  
Tae-Hwan Kang






1988 ◽  
Vol 3 (2) ◽  
pp. 21-36 ◽  
Author(s):  
Linda Johnson ◽  
Michael Dotsm ◽  
B Dunlap




1988 ◽  
Vol 16 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Leonard V. Zumpano ◽  
Donald L. Hooks


2020 ◽  
Vol 48 (3) ◽  
pp. 1-9 ◽  
Author(s):  
Wen-Chi Chen ◽  
Kuan-Mien Hsieh ◽  
Chueh-Shih Lin ◽  
Chun-Chang Lee ◽  
Cheng Yu ◽  
...  

We employed structural equation modeling to explore how sales ethics, corporate social responsibility, trust, and attitude influence customers' loyalty in the real estate brokerage industry. Participants were 466 real estate brokerage customers in Kaohsiung, Taiwan. The empirical results show that the greater the degree of recognition that customers have of the industry's sales ethics, the more they acknowledge the industry's corporate social responsibility and the more they trust the industry. Moreover, a stronger customer perception of the industry attitude had a significant positive influence on loyalty, such that trust had an indirect effect on loyalty through the mediator of attitude. This implies that sales ethics and corporate social responsibility are integral factors that influence customers' loyalty in the real estate brokerage industry.



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