A Study on the Service Quality at Art Center by using Potential Customer Satisfaction Improvement Index based on Kano Model

Journal of Korea Service Management Society ◽

10.15706/jksms.2016.17.2.009 ◽

2016 ◽

Vol 17 (2) ◽

pp. 185-208 ◽

Author(s):

Park, Sung-Min ◽

Chae-Bogk Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Potential Customer ◽

Improvement Index

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A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers

Journal of the Korean society for quality management ◽

10.7469/jksqm.2016.44.4.813 ◽

2016 ◽

Vol 44 (4) ◽

pp. 813-831

Author(s):

lin Qi ◽

Kyu Suk Chung

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Assessment ◽

Potential Customer ◽

Improvement Index

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Car Maintenance Service Quality Evaluation using Kano Model and Potential Customer Satisfaction Improvement Index

Korea Association of Business Education ◽

10.23839/kabe.2021.36.5.1 ◽

2021 ◽

Vol 36 (5) ◽

pp. 1-24

Author(s):

Jung-Yup Hwang ◽

Chae-Bogk Kim ◽

Sung-Min Park

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Evaluation ◽

Potential Customer ◽

Service Quality Evaluation ◽

Maintenance Service ◽

Improvement Index

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Service Improvement Priority Analysis through Evaluation of Quality Attributes of SNS (Social Network Service) for Leisure Sports Facility Use: By Kano Model & Potential Customer Satisfaction Improvement Index

Korean Journal of Sport Studies ◽

10.23949/kjpe.2021.5.60.3.25 ◽

2021 ◽

Vol 60 (3) ◽

pp. 353-369

Author(s):

Kwon-Chul Jung ◽

A-Lam Jung ◽

Do-Kyun Kim

Keyword(s):

Social Network ◽

Customer Satisfaction ◽

Model Potential ◽

Service Improvement ◽

Network Service ◽

Social Network Service ◽

Potential Customer ◽

Leisure Sports ◽

Improvement Index

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Analysis of Assesment of Service Quality and Potential Customer Satisfaction Improvement(PCSI) Index for Camping Site Based on Kano Model

The Korea Journal of Sport ◽

10.46669/kss.2021.19.1.007 ◽

2021 ◽

Vol 19 (1) ◽

pp. 69-80

Author(s):

Dong-Kyun Yoo ◽

◽

SooBong Jung ◽

Young-Hwa Ko

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Potential Customer

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Quality Improvement Priorities for Cosmetic Medical Service Using Kano Model and Potential Customer Satisfaction Improvement Index

Journal of Society of Korea Industrial and Systems Engineering ◽

10.11627/jkise.2019.42.3.176 ◽

2019 ◽

Vol 42 (3) ◽

pp. 176-183

Author(s):

Youyoung Park ◽

◽

Hunsik Jung

Keyword(s):

Quality Improvement ◽

Customer Satisfaction ◽

Medical Service ◽

Potential Customer ◽

Improvement Index

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A Study on the Service Quality Improvement by Kano Model & Weighted Potential Customer Satisfaction Index

Journal of Distribution Science ◽

10.15722/jds.8.4.201012.17 ◽

2010 ◽

Vol 8 (4) ◽

pp. 17-23

Author(s):

김상철

Keyword(s):

Quality Improvement ◽

Customer Satisfaction ◽

Service Quality ◽

Potential Customer ◽

Satisfaction Index ◽

Customer Satisfaction Index

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The Analysis of Service Quality Attributes of Water Leisure Tourism and Potential Customer Satisfaction Improvement(PCSI) Index based on Kano Model in Busan

Journal of Sport and Leisure Studies ◽

10.51979/kssls.2016.11.66.39 ◽

2016 ◽

Vol 66 ◽

pp. 39-54

Author(s):

Il-Kwon Kwon

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Attributes ◽

Potential Customer

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A study on the classification of travel service quality using the measurement of potential customer satisfaction index and the Kano model

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2016.11.30.11.79 ◽

2016 ◽

Vol 30 (11) ◽

pp. 79

Author(s):

Jae-Min Park

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Potential Customer ◽

Satisfaction Index ◽

Customer Satisfaction Index

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Analysis of Public Sport Facilities Service Quality Assessment using Potential Customer Satisfaction Improvement

Korean Journal of Security Convergence Management ◽

10.24826/kscs.8.1.2 ◽

2019 ◽

Vol 8 (1) ◽

pp. 16-32

Author(s):

Kil-young Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Assessment ◽

Potential Customer ◽

Sport Facilities

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The Study on the Education Service Quality of Airline Service Management of a College Through Kano Model and Timko’s Customer Satisfaction Coefficient

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2020.1.32.1.297 ◽

2020 ◽

Vol 32 (1) ◽

pp. 297-314

Author(s):

Min Hwan Ko

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Service Management ◽

Education Service

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