Service Improvement Priority Analysis through Evaluation of Quality Attributes of SNS (Social Network Service) for Leisure Sports Facility Use: By Kano Model & Potential Customer Satisfaction Improvement Index

Kwon-Chul Jung; A-Lam Jung; Do-Kyun Kim

doi:10.23949/kjpe.2021.5.60.3.25

Service Improvement Priority Analysis through Evaluation of Quality Attributes of SNS (Social Network Service) for Leisure Sports Facility Use: By Kano Model & Potential Customer Satisfaction Improvement Index

Korean Journal of Sport Studies ◽

10.23949/kjpe.2021.5.60.3.25 ◽

2021 ◽

Vol 60 (3) ◽

pp. 353-369

Author(s):

Kwon-Chul Jung ◽

A-Lam Jung ◽

Do-Kyun Kim

Keyword(s):

Social Network ◽

Customer Satisfaction ◽

Model Potential ◽

Service Improvement ◽

Kano Model ◽

Network Service ◽

Social Network Service ◽

Potential Customer ◽

Leisure Sports ◽

Improvement Index

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A Study on the Service Quality at Art Center by using Potential Customer Satisfaction Improvement Index based on Kano Model

Journal of Korea Service Management Society ◽

10.15706/jksms.2016.17.2.009 ◽

2016 ◽

Vol 17 (2) ◽

pp. 185-208 ◽

Cited By ~ 2

Author(s):

Park, Sung-Min ◽

Chae-Bogk Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Kano Model ◽

Potential Customer ◽

Improvement Index

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A Study on Customer Satisfaction Evaluation Model for Hospitals using Sentiment Analysis of Social Network Service

The e-Business Studies ◽

10.15719/geba.13.4.201211.339 ◽

2012 ◽

Vol 13 (4) ◽

pp. 339-352 ◽

Cited By ~ 2

Author(s):

Minshik Kang ◽

Song Eun Jee

Keyword(s):

Social Network ◽

Customer Satisfaction ◽

Sentiment Analysis ◽

Evaluation Model ◽

Network Service ◽

Social Network Service ◽

Customer Satisfaction Evaluation ◽

Satisfaction Evaluation

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Quality Improvement Priorities for Cosmetic Medical Service Using Kano Model and Potential Customer Satisfaction Improvement Index

Journal of Society of Korea Industrial and Systems Engineering ◽

10.11627/jkise.2019.42.3.176 ◽

2019 ◽

Vol 42 (3) ◽

pp. 176-183

Author(s):

Youyoung Park ◽

◽

Hunsik Jung

Keyword(s):

Quality Improvement ◽

Customer Satisfaction ◽

Medical Service ◽

Kano Model ◽

Potential Customer ◽

Improvement Index

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A Study on effect of Hotel F&B Social Network Service Marketing on Hotel Image, Customer Satisfaction and Revisit Intention

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.4.31.4.309 ◽

2019 ◽

Vol 31 (4) ◽

pp. 309-330

Author(s):

Ji-Hye Choi

Keyword(s):

Social Network ◽

Customer Satisfaction ◽

Service Marketing ◽

Network Service ◽

Social Network Service ◽

Revisit Intention

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A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers

Journal of the Korean society for quality management ◽

10.7469/jksqm.2016.44.4.813 ◽

2016 ◽

Vol 44 (4) ◽

pp. 813-831

Author(s):

lin Qi ◽

Kyu Suk Chung

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Assessment ◽

Kano Model ◽

Potential Customer ◽

Improvement Index

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Car Maintenance Service Quality Evaluation using Kano Model and Potential Customer Satisfaction Improvement Index

Korea Association of Business Education ◽

10.23839/kabe.2021.36.5.1 ◽

2021 ◽

Vol 36 (5) ◽

pp. 1-24

Author(s):

Jung-Yup Hwang ◽

Chae-Bogk Kim ◽

Sung-Min Park

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Evaluation ◽

Kano Model ◽

Potential Customer ◽

Service Quality Evaluation ◽

Maintenance Service ◽

Improvement Index

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Telepresence of Social Network Service Measure

PsycTESTS Dataset ◽

10.1037/t13178-000 ◽

2010 ◽

Author(s):

Ohbyung Kwon ◽

Yixing Wen

Keyword(s):

Social Network ◽

Network Service ◽

Social Network Service

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Social Identity on Social Network Service Measure

PsycTESTS Dataset ◽

10.1037/t13176-000 ◽

2010 ◽

Author(s):

Ohbyung Kwon ◽

Yixing Wen

Keyword(s):

Social Network ◽

Social Identity ◽

Network Service ◽

Social Network Service

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Actual Use of Social Network Service

PsycTESTS Dataset ◽

10.1037/t13175-000 ◽

2010 ◽

Author(s):

Ohbyung Kwon ◽

Yixing Wen

Keyword(s):

Social Network ◽

Network Service ◽

Social Network Service ◽

Actual Use

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The Effects of Social Network Service Activities on Brand Equity

Journal of Korea Service Management Society ◽

10.15706/jksms.2018.19.4.005 ◽

2018 ◽

Vol 19 (4) ◽

pp. 97-118

Author(s):

Miri Kim ◽

Joo-Eon Jeon

Keyword(s):

Social Network ◽

Brand Equity ◽

Network Service ◽

Social Network Service ◽

Service Activities

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