A periodical analysis of e-government maturity in Saudi Arabia

Purpose Governments of the developing countries must be ready to embrace the evolution of information technology. However, the growth in demand for online services and expectations for convenient access to government resources are placing governments under pressure to deliver outstanding e-services. Despite the successful attempts of the Saudi Government to deliver e-government services, the literature still needs to be advanced with evidence to demonstrate the current status of government websites. Additionally, the growth of e-government services should be periodically monitored and evaluated. Design/methodology/approach This study aims to revisit e-government websites previously surveyed (2006-2012). in Saudi Arabia and examine growth based on the five-stage maturity model. This study supports the approach with a review of the United Nations data and links this assessment with the five-stage maturity model. Findings The results revealed remarkable improvements in the maturity level of online services provided by the government websites of Saudi Arabia. Practical implications The relationship between e-government use and investment decisions appears to be bidirectional, as greater levels of investment seem to offer more opportunities for service improvement. Originality/value The outcomes are expected to assist executive authorities in understanding the current situation of e-government and plan appropriate strategic suggestions and development.

Data Mining, Linked Data, and Library Service Delivery

There is no doubt that data mining and linked data can enhance library service delivery. Data mining aspects such as text and image mining will enable libraries to have access to data that can be used to discover new knowledge aid planning for effective service delivery or service improvement. Also, linked data will enable libraries connect with other libraries to share such data that can enhance job performance leading to enhanced productivity, improved service delivery, and wider visibility and access to library resources.

Pelaksanaan Tata Kelola Administrasi Data Kesiswaan Di Madrasah Tsanawiyah Darul Jannah Muara Burnai II

This study aims to see how far the system of implementing administrative governance is at Madrasah Tsawawiyah Darul Jannah Muara Burnai II, Ogan Komering Ilir Regency. This study aims to analyze, and describe the process of implementing the administrative governance of Ogan Komering Ilir Regency. The data collection technique uses observation, interviews, and documentation studies, and the data analysis uses reduction, data display, and drawing conclusions. The results obtained include the implementation of administrative governance at MTs Darul Jannah Muara Burnai II, through the planning process and service improvement carried out by the madrasa administration manager by analyzing the needs of madrasa residents at the end of each semester. make data on the submission of madrasa needs, in coordination with the head of the madrasa, then the manager and the head of the madrasa find the services needed. The inhibiting factors are the lack of infrastructure, personnel who are not in accordance with their educational background, and the rules that often change. while the supporting factors are, the existence of adequate resources, a conducive work climate and full of kinship, motivation, a high sense of responsibility, and dedication to work.

Analisis Perubahan Struktur Ekonomi Dan Sektor Unggulan Kota Kendari Tahun 2010-2020

This study aims to determine changes in the structure and leading sectors in the City of Kendari. This research is a quantitative research using secondary data from BPS in the form of GRDP of Kendari city based on the business field in 2010-2020. The results showed that the economic structure of the city of Kendari is dominated by the retail wholesale trade sector and the construction sector. Where in 2010 the trade sector gave the largest contribution to GRDP, but in 2020 the construction sector dominates the contribution to GRDP. The results of other studies show that the leading sector in the city of Kendari is the corporate services sector from 2010-2020. The implication of the results of this study is that the city of Kendari as a service city needs to make changes to urban planning related to trade. And as a city that has advantages in the service sector, it is necessary to issue policies that support service improvement in order to increase the value of the contribution of the service sector in the city of Kendari considering that the city of Kendari is not superior in terms of agriculture.

A mixed methods study examining perceptions by service-users of their involuntary admission in relation to levels of insight

Background: Poor insight is associated with negative attitudes to involuntary admission and care in qualitative studies. Aims: The current paper aims to examine and compare retrospective qualitative perceptions of service-users in relation to their involuntary admission with their levels of clinical insight, using a mixed methods approach. Methods: Forty two participants were assessed 3 months after the revocation of their involuntary admission. Each provided qualitative data relating to their perceptions of the coercive care process, which was analysed using content analysis, along with a quantitative measurement of insight, the Schedule for the Assessment of Insight-Expanded (SAI-E). Employing a mixed methods design and incorporating NVivo matrix coding queries, the datasets were merged to enable qualitative themes to be identified against the quantitative data. Results: Differences were observed between those with high and low insight in terms of their understanding of the need for treatment, their levels of arousal at the time of admission and how they perceived the compassion of health professionals. Certain negative perceptions of care appeared more universal and were common across those with high and low insight. Conclusion: Some negative perceptions of coercive practices appear linked to inherent elements of psychotic illness such as unawareness of illness. Individuals with higher levels of insight tended to perceive their involuntary admission and receiving a diagnosis as beneficial. Negative views that persist amongst service users with high insight levels can highlight areas for successful service improvement, including increased emphasis on non-pharmacotherapy based supports during the coercive care process.

Leadership in the quality public service improvement

Public service is the implementation of government tasks directly to meet the needs and interests of the community. But what is happening today is the emergence of the phenomenon of government in carrying out public service activities that are often interpreted in different connotations by the public. Therefore, it is considered necessary to improve the quality of public services in accordance needs of the community. This is certainly strongly influenced by good leadership for the improvement of the implementation of public services as an urgent need for the improvement of public services to the community. The purpose of this study is to find out the interconnectedness of local leadership relationships in the implementation of public services so that there is an improvement in the quality of public services. This research uses quantitative methods with a descriptive approach with data collection techniques in this study consisting of observation, questionnaire, and literature studies (library research). Determination of research samples through multistage random sampling methods and formulating them into the Slovin formula. The results showed the amount of quality of public services. The field of cleanliness handling cleanliness is 4050 or 67.50% with a fairly good predicate.

The Need of E-ticket to Support the Public Bus Service Improvement Policy in a Developing Country

Background: Public buses are a major transportation mode in large cities in the developing country Indonesia. Nevertheless, most societies still use passenger cars. Therefore, the road authority has developed an important policy to improve public bus services soon. One of the public bus services is to change the bus operational system, including the manual ticketing system to an electronic ticket (e-ticket) system. In order to make the policy succeed, the road authority should ask for passengers’ opinions. Objective: The purposes of this study are to ensure that the bus e-ticket is needed to support the policy and then to determine important priority factors of bus e-ticket implementation. Methods: The data were collected using a direct survey with a questionnaire in large cities, Surabaya and Denpasar in Indonesia. A total of 565 bus passengers participated in this survey. An analysis was conducted through cross tabulation between the respondents’ demographic data and their perceived level of need and priority of implementation with regard to various factors of the e-ticket system. The Simple Additive Weighting method was used to determine the important priority factors. Results: Results indicated that a bus e-ticket needed for the cross tabulation average value is more than 3.60 out of 5.00 for all factors. Furthermore, the three highest values of factors based on the Simple Additive Weighting method are ease of access, availability of the bus routes information, and affordability of the e-ticket price. Conclusion: Since respondents indicate that the e-ticket is needed and is a priority, then the policy is beneficial not only to improve bus services in Indonesia but also in other developing countries with similar traffic and geometric conditions.

ANALISIS KEDISIPLINAN PEGAWAI RAWAT INAP KEBIDANAN DI RSUD PETALA BUMI PROVINSI RIAU

Kedisiplinan pada hakikatnya mencerminkan besarnya tanggung jawab seseorang terhadap tugas-tugas yang diberikan kepadanya dan merupakan kesadaran seseorang dalam menaati semua peraturan perusahaan ataupun rumah sakit dan norma-norma yang berlaku. Masih adanya keterlambatan pegawai kebidanan rawat inap rumah sakit dapat di lihat dari absensi 3 bulan terakhir dan kurang diterapkannya peraturan rumah sakit. Tujuan penelitian untuk diperolehnya informasi yang mendalam tentang analisis kedisiplinan pegawai rawat inap kebidanan di RSUD Petala Bumi Provinsi Riau Tahun 2020. Metode penelitian ini adalah deskriptif kualitatif dengan pendekatan metode kualitatif untuk menganalisis kedisiplinan pegawai kebidanan di rumah sakit dalam rangka meningkatkan kedisiplinan yang lebih baik lagi. Data dikumpulkan dari hasil wawancara mendalam dan observasi. Dari hasil penelitian terdapat lima variabel yang mempengaruhi kedisiplinan, yaitu keteladanan pimpinan, balas/jasa, pengawasan melekat, sanksi hukum dan ketegasan. Berdasarkan penelitian ini dapat disimpulkan keteladanan pimpinan secara kualitas dan kuantitas sudah baik, pengawasan melekat selalu diterapkan, sanksi hukum perlu ditingkatkan lagi bagi yang melanggar kedisiplinan, balas jasa/imbalan yang masih kurang dan ketegasan pimpinan sudah cukup bagus untuk pegawai yang melanggar aturan rumah sakit. Sarannya diharapkan bagi pihak rumah sakit menerapkan aturan untuk meningkatkan kedisiplinan yang lebih baik lagi juga mempercepat mengeluarkan hasil pola penyempurnaan jasa baru agar pegawai bisa melihat ada atau tidaknya pemotongan jasa dan pemberian reward kepada pegawai kebidanan yang disiplin tiap bulannya. Discipline essentially reflects the amount of responsibility a person has for the tasks assigned to him and is a person's awareness in obeying all company or hospital regulations and prevailing norms. The presence of inpatient midwifery staff delays at the hospital can be seen from the attendance for the last 3 months and the lack of application of hospital regulations. The research objective was to obtain in-depth information about the discipline analysis of inpatient midwifery staff at Petala Bumi Hospital, Riau Province in 2020. This research method is qualitative with a qualitative method approach to analyze the discipline of midwifery staff at the hospital in order to improve discipline. Data were collected from in-depth interviews and observations. From the research results, there are five variables that affect discipline, namely exemplary leadership, remuneration / service, inherent supervision, legal sanctions and firmness. Based on this research, it can be concluded that the exemplary leadership in quality and quantity is good, inherent supervision is always applied, legal sanctions need to be increased again for those who violate discipline, remuneration / rewards are still lacking and the firmness of the leadership is good enough for employees who violate hospital rules. The suggestion is expected for the hospital to implement rules to improve discipline that is better and also to accelerate the issuance of new service improvement patterns so that employees can see whether or not there is a cut in services and giving rewards to disciplined midwifery employees each month.

Inpatient Teledermatology Referrals During the COVID-19 Pandemic in a UK Trust: A Comparative Review and Doctor Survey

Background The COVID-19 pandemic has broadened the scope of teledermatology services in the United Kingdom from a primarily outpatient-based triage tool to the management of inpatient referrals. In order to reduce the risk of transmission in hospital, a number of changes were implemented within our department. As part of this, our on-call referrals were transferred to a telemedicine app, which incorporates the secure transfer of user-generated patient images onto a web-based image management system providing remote access for the dermatology team. Objective This study aimed to compare how the introduction of this referral method impacted the nature and number of referrals received, the efficiency of the on-call service, and user preferences. Methods A retrospective cohort study was conducted to compare the number of referrals, time taken to review, and referral diagnoses between previous referral methods to the dermatology department (bleep, fax, email) (July and September 2019) and the new teledermatology app (July and September 2020). We also performed a survey of junior doctors, seeking their feedback and preferences pertaining to the new referral system. Results The number of referrals increased by 80%, with a 6-fold increase in lesion referrals. There is a possibility that not all referrals from 2019 were accounted for as paper documents are easily lost or discarded, highlighting another advantage of teledermatology in providing a reliable record of referrals. Dermatology referrals may have increased as the telemedicine app is more accessible to staff across sites. The telemedicine app also led to a reduction in time to review by 0.53 days, resulting in a significantly higher number of patients being given dermatology input on the day of the referral (78% vs 58%). This will have led to earlier treatment, improved patient outcomes, and shorter inpatient stays, resulting in potential cost reductions for the hospital. The survey of junior doctors showed that 81% preferred teledermatology to the previous referral methods. Conclusions The introduction of teledermatology has provided an effective and acceptable method of managing on-call dermatology referrals. Easier access to dermatology advice via teledermatology may result in higher numbers of referrals, which may warrant strict referral criteria to prevent oversubscription of the on-call service. Teledermatology ensures an accurate log of referrals, including the nature of referrals, allowing for better auditing and service improvement. Teledermatology referrals allow for advice to be provided within shorter time frames compared to previous methods. This should improve patient outcomes and reduce hospital admission stays, potentially resulting in cost savings for the hospital. Conflict of Interest None declared.