scholarly journals An Empirical Study on the Causal Relation of Information exchange, Supply Chain Integration Process and Customer Satisfaction in China Company

2014 ◽  
Vol 17 (6) ◽  
pp. 95-106
Author(s):  
kimchangbong ◽  
Yang, Lu-Yu
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Empirical Study ◽  
Information Exchange ◽  
Causal Relation ◽  
Supply Chain Integration ◽  
Integration Process

Supply chain integration: an empirical study on manufacturing industry in Malaysia

2010 ◽  
Vol 12 (3) ◽  
pp. 210-221 ◽  
Author(s):  
Ali Hussein Zolait ◽  
Abdul Razak Ibrahim ◽  
V.G.R. Chandran ◽  
Veera Pandiyan Kaliani Sundram
Keyword(s):  
Supply Chain ◽  
Empirical Study ◽  
Manufacturing Industry ◽  
Supply Chain Integration

scholarly journals The effect of supply chain integration on customer loyalty: The mediating roles of operational performance and customer satisfaction

2021 ◽  
Vol 9 (4) ◽  
pp. 867-876 ◽  
Author(s):  
Sudirman Zaid ◽  
Alida Palilati ◽  
Rahmat Madjid ◽  
Sarini Yusuf Abad
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Supply Chain Integration ◽  
Operational Performance ◽  
Research Model ◽  
Top Managers ◽  
Internal Integration ◽  
Significant Direct Effect

The objective of the research is to examine the role of Supply Chain Integration (SCI) which consists of; suppliers, customers, and internal integration in building customer loyalty. This study uses data from 308 top managers of Tuna Fillets SMEs Industries in Southeast Sulawesi Province, Indonesia as respondents. The research model was analyzed by using PLS-SEM. The research found that SCI had a significant direct effect on operational performance and customer satisfaction. The research also found that operational performance and customer satisfaction had some impacts on increasing loyalty of Tuna Fillets SMEs Industries customers. The results of the analysis also provide information that operational performance and customer satisfaction can be a mediator of the influence of Supply Chain Integration.

scholarly journals Development of a Supply Chain Integration Process

IEEE Access ◽  
2018 ◽  
Vol 6 ◽  
pp. 40226-40244 ◽  
Author(s):  
Ping-Kuo Chen ◽  
Fuh-Der Chou ◽  
Xiaozhen Dai ◽  
Yong Ye
Keyword(s):  
Supply Chain ◽  
Supply Chain Integration ◽  
Integration Process
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