scholarly journals A Study on the Effects of Service Quality Factors on Consumption Attitude and Profitability in Chinese Internet Shopping Mall: Focusing on the Moderating Effect of Positive Emotion

2018 ◽  
Vol 21 (5) ◽  
pp. 97-108
Author(s):  
전상택 ◽  
이수형 ◽  
cho yeon joo
Keyword(s):  
Service Quality ◽  
Positive Emotion ◽  
Moderating Effect ◽  
Shopping Mall ◽  
Internet Shopping ◽  
Quality Factors

A Study on the Service Quality and Performance of Internet Shopping Mall in Japan

2011 ◽  
Vol 26 (2) ◽  
pp. 169-189
Author(s):  
김영성 ◽  
주혜영 ◽  
ChoiSeokBeom
Keyword(s):  
Service Quality ◽  
Shopping Mall ◽  
Internet Shopping ◽  
And Performance

scholarly journals The Study on the e-Service Quality Factors in m-Shopping Mall App based on the Kano Model

2018 ◽  
Vol 9 (12) ◽  
pp. 63-72 ◽  
Author(s):  
Sang-Oh Kim ◽  
◽  
Sun-Hee Youn ◽  
Myung-Jin Lee
Keyword(s):  
Service Quality ◽  
Shopping Mall ◽  
Quality Factors ◽  
Kano Model
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