A Study on the Effects of Service Quality Factors on Consumption Attitude and Profitability in Chinese Internet Shopping Mall: Focusing on the Moderating Effect of Positive Emotion

Journal of Distribution and Management Research ◽

10.17961/jdmr.21.5.201810.97 ◽

2018 ◽

Vol 21 (5) ◽

pp. 97-108

Author(s):

전상택 ◽

이수형 ◽

cho yeon joo

Keyword(s):

Service Quality ◽

Positive Emotion ◽

Moderating Effect ◽

Shopping Mall ◽

Internet Shopping ◽

Quality Factors

Download Full-text

A Study on the Effect of Service Quality Factors to Service Value, Customer Satisfaction and Customer Behavior in Internet Shopping Mall

Journal of Korea Service Management Society ◽

10.15706/jksms.2008.9.4.009 ◽

2008 ◽

Vol 9 (4) ◽

pp. 229-256

Author(s):

Jaehwan Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Behavior ◽

Shopping Mall ◽

Internet Shopping ◽

Quality Factors ◽

Download Full-text

The Effects of the Service Quality on the Customer Satisfaction and the Intention to Repurchase in Chinese Internet Shopping Mall

The Institute of Management and Economy Research ◽

10.32599/apjb.10.1.201903.105 ◽

2019 ◽

Vol 10 (1) ◽

pp. 105-116

Author(s):

Yu Meng Zhang ◽

Myoung-Soo Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Mall ◽

Internet Shopping

Download Full-text

A Study on the Service Quality Factors for Start-ups of Mobile App Service: Focusing on the Moderating Effect of Free and Charged Mobile Apps

The Korea Entrepreneurship Society ◽

10.24878/tkes.2019.14.5.089 ◽

2019 ◽

Vol 14 (5) ◽

pp. 89-112

Author(s):

Joungho Lee

Keyword(s):

Service Quality ◽

Mobile Apps ◽

Moderating Effect ◽

Quality Factors ◽

Download Full-text

A Study on the Service Quality and Performance of Internet Shopping Mall in Japan

KOREA INTERNATIONAL COMMERCIAL REVIEW ◽

10.18104/kaic.26.2.201106.169 ◽

2011 ◽

Vol 26 (2) ◽

pp. 169-189

Author(s):

김영성 ◽

주혜영 ◽

ChoiSeokBeom

Keyword(s):

Service Quality ◽

Shopping Mall ◽

Internet Shopping ◽

And Performance

Download Full-text

A Study on the Effects of Inhibition Factors on Consumption and Repurchase Intention in Internet Shopping Mall Environment: Focusing on the Moderating Effect of Psychological Risk

The e-Business Studies ◽

10.20462/tebs.2020.02.21.1.73 ◽

2020 ◽

Vol 21 (1) ◽

pp. 73-92

Author(s):

Sang Taek Jeun ◽

Wang Lei ◽

Taik Ho Rhee

Keyword(s):

Moderating Effect ◽

Shopping Mall ◽

Repurchase Intention ◽

Internet Shopping ◽

Psychological Risk

Download Full-text

A Study on the Effects of Perceived Utilitarian Value and Service Quality of the Users of Internet Shopping Malls on Customer Satisfaction and Attitude in China - Focused on the Moderating Effect of Profit recognition -

The e-Business Studies ◽

10.20462/tebs.2017.10.18.5.67 ◽

2017 ◽

Vol 18 (5) ◽

pp. 67-88 ◽

Author(s):

Byung-ki Park ◽

Sang-Taek Jeon

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Moderating Effect ◽

Shopping Malls ◽

Internet Shopping ◽

Utilitarian Value

Download Full-text

The Effect of Social Economy Internet Shopping Mall Characteristics on Customer Reliability and Loyalty: Focusing on Ethical Purchase Intention and the Moderating Effect of the Residential Area

İlköğretim Online ◽

10.17051/ilkonline.2021.03.129 ◽

2021 ◽

Vol 20 (3) ◽

Keyword(s):

Purchase Intention ◽

Social Economy ◽

Residential Area ◽

Moderating Effect ◽

Shopping Mall ◽

Internet Shopping

Download Full-text

The Influence of the Service Quality on the Customer Satisfaction and Repurchase Intention in Chinese Internet Shopping Mall

The Journal of the Korean Institute of Information and Communication Engineering ◽

10.6109/jkiice.2014.18.4.957 ◽

2014 ◽

Vol 18 (4) ◽

pp. 957-964 ◽

Author(s):

Jia Yu Liu ◽

Min-Cheol Choi ◽

Han-Sik Song

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Mall ◽

Repurchase Intention ◽

Internet Shopping

Download Full-text

The Moderating Effect of Internet lifestyle among Relational Benefits, Customer Satisfaction and Customer Loyalty on the Internet Shopping Mall (Part II)

Journal of the Korean Society of Clothing and Textiles ◽

10.5850/jksct.2009.33.4.586 ◽

2009 ◽

Vol 33 (4) ◽

pp. 586-597 ◽

Author(s):

Eun-Ju Go ◽

Soo-Kyung Yi ◽

Seon-Sook Kim

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty ◽

Moderating Effect ◽

Shopping Mall ◽

The Internet ◽

Internet Shopping ◽

Relational Benefits

Download Full-text

The Study on the e-Service Quality Factors in m-Shopping Mall App based on the Kano Model

Journal of Industrial Distribution & Business ◽

10.13106/ijidb.2018.vol9.no12.63. ◽

2018 ◽

Vol 9 (12) ◽

pp. 63-72 ◽

Author(s):

Sang-Oh Kim ◽

◽

Sun-Hee Youn ◽

Myung-Jin Lee

Keyword(s):

Service Quality ◽

Shopping Mall ◽

Quality Factors ◽

Download Full-text