PRIORITIZING SERVICE QUALITY IMPROVEMENT INITIATIVES FOLLOWING SERVICE QUALITY MEASUREMENTS

Journal of International Business and Economics ◽

10.18374/jibe-13-3.8 ◽

2013 ◽

Vol 13 (3) ◽

pp. 59-66

Author(s):

Thorhallur Gudlaugsson ◽

Fridrik Eysteinsson

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Quality Measurements

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Service Quality Improvement for Airlines by Utilizing QFD and Fuzzy Theory

Productivity Review ◽

10.15843/kpapr.28.1.201403.75 ◽

2014 ◽

Vol 28 (1) ◽

pp. 75-98 ◽

Author(s):

Eun-Song Bae ◽

Daecheol Kim

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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Factors for Medical Service Quality Improvement in Hospital

Health & Welfare ◽

10.23948/kshw.2010.12.12.37 ◽

2010 ◽

Vol 12 ◽

pp. 37 ◽

Author(s):

Jong-In Kim ◽

Hyung-Won Oh

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Medical Service

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The study on the Service Quality Improvement for Local Festival using Modified Kano Model : Focused on Samto festival in Wonju city

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.2.31.2.131 ◽

2019 ◽

Vol 31 (2) ◽

pp. 131-149

Author(s):

Jun-Ho Bae ◽

Chang-Yong Song

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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Study on the Scheme of the Service Quality Improvement for Local Festival using Kano Model and PCSI Index

Northeast Asia Tourism Research ◽

10.35173/natr.14.1.6 ◽

2018 ◽

Vol 14 (1) ◽

pp. 85-104

Author(s):

Seung Woo Choo

Keyword(s):

Quality Improvement ◽

Service Quality ◽

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A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors

Total Quality Management & Business Excellence ◽

10.1080/14783360701349716 ◽

2007 ◽

Vol 18 (7) ◽

pp. 731-749 ◽

Author(s):

Yeng-Horng Perng ◽

Yi-Ping Hsia ◽

Hui-Jung Lu

Keyword(s):

Quality Improvement ◽

Decision Support ◽

Service Quality ◽

Decision Support System ◽

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Research on Service Quality Improvement of Chongqing Railway Station

2020 5th International Conference on Electromechanical Control Technology and Transportation (ICECTT) ◽

10.1109/icectt50890.2020.00110 ◽

2020 ◽

Author(s):

Feifei Guan ◽

Fan Zhang ◽

Xiao Li

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Railway Station

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Tourism service quality improvement – ‘the early bird catches the worm’

Total Quality Management & Business Excellence ◽

10.1080/14783363.2014.886371 ◽

2014 ◽

Vol 26 (7-8) ◽

pp. 793-810

Author(s):

Shu-Ping Lin ◽

Chen-Lung Yang ◽

Thao-Minh Ho

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Tourism Service

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Resources for Service Quality Improvement as Competitive Advantages: A Conceptual Model for Services Firms in Vietnam

Journal of Sustainable Development ◽

10.5539/jsd.v5n9p141 ◽

2012 ◽

Vol 5 (9) ◽

Author(s):

Hoa Quynh Thi Bui ◽

Thanh Hai Nguyen

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Conceptual Model ◽

Competitive Advantages

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Competitive service quality improvement (CSQI): a case study in the fast-food industry

Food Service Technology ◽

10.1111/j.1471-5740.2004.00093.x ◽

2004 ◽

Vol 4 (2) ◽

pp. 75-84 ◽

Author(s):

Seok-hoon Lee ◽

Yong-pil Kim ◽

Nigel Hemmington ◽

Deok-kyun Yun

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Fast Food ◽

Food Industry ◽

Fast Food Industry

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Supporting service quality improvement for pharmacy-based alcohol screening and brief advice services

Addiction Science & Clinical Practice ◽

10.1186/1940-0640-8-s1-a44 ◽

2013 ◽

Vol 8 (S1) ◽

Author(s):

Adam J Mackridge ◽

Elizabeth C Stokes ◽

Janet Krska

Keyword(s):

Quality Improvement ◽

Service Quality ◽

Alcohol Screening ◽

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