Infrastructure Considerations for Online Learning: Student Faculty and Technical Support

2018 ◽  
Author(s):  
Cheryl A. Fisher
Keyword(s):  
Online Learning ◽  
Technical Support

An Exploratory Study of the Experiences of Older Non-Traditional Students in an Online Learning Environment

2014 ◽  
pp. 1176-1189
Author(s):  
Wenzhen Li ◽  
Leping Liu
Keyword(s):  
Educational Technology ◽  
Online Learning ◽  
Learning Environment ◽  
Exploratory Study ◽  
Traditional Students ◽  
Technical Support ◽  
Technology Learning ◽  
Initial Learning ◽  
Non Traditional Students ◽  
Return To College

This study explored the experiences of non-traditional students in an online educational technology course using a qualitative method. Three participants were interviewed about their experiences with online computer technology learning. The results suggested that non-traditional students were motivated to return to college but some experienced the feeling of anxiety due to an unknown method of learning. Initial learning of technology could be intimidating and frustrating for non-traditional students. The findings indicated the importance of technical support in enhancing their online learning experiences.

Student Support Services

2010 ◽  
pp. 1253-1260
Author(s):  
Scott L. Howell ◽  
Wendi Wilcken
Keyword(s):  
Online Learning ◽  
Support Services ◽  
Student Support Services ◽  
Learning Experience ◽  
Student Support ◽  
Technical Support ◽  
Learning Program ◽  
Online Programs

Success secret number one for a successful online learning program, according to Jeffrey Feldberg, chairman and CEO of Embanet Corp. and who has launched several successful online programs, is “live technical support” (Feldberg, 2001, p. 1). Many student support services, like technical support, are critical to the successful learning experience of all students, but especially for students who are engaged in online learning at a distance. One director of student support services for an online learning program said it this way: “If they’re having trouble with the technology, it’s like showing up at class and the door’s locked and they can’t get in” (Kelly, 2001, p.5). And, just as trouble with technology may keep the class door locked for one student, so can any other unmet student need for another student.

Student Support Services

2010 ◽  
pp. 1951-1956 ◽  
Author(s):  
Scott L. Howell ◽  
Wendi Wilcken
Keyword(s):  
Online Learning ◽  
Support Services ◽  
Student Support Services ◽  
Learning Experience ◽  
Student Support ◽  
Technical Support ◽  
Learning Program ◽  
Online Programs

Success secret number one for a successful online learning program, according to Jeffrey Feldberg, chairman and CEO of Embanet Corp. and who has launched several successful online programs, is “live technical support” (Feldberg, 2001, p. 1). Many student support services, like technical support, are critical to the successful learning experience of all students, but especially for students who are engaged in online learning at a distance. One director of student support services for an online learning program said it this way: “If they’re having trouble with the technology, it’s like showing up at class and the door’s locked and they can’t get in” (Kelly, 2001, p.5). And, just as trouble with technology may keep the class door locked for one student, so can any other unmet student need for another student.

Beginning the Process of Humanizing Online Learning

2017 ◽  
pp. 111-131
Author(s):  
Daniel Reynaud ◽  
Emanuela Reynaud ◽  
Peter Kilgour
Keyword(s):  
Online Learning ◽  
Secondary School ◽  
Learning Environment ◽  
Science Teacher ◽  
Case Studies ◽  
Technical Support ◽  
The Other ◽  
Online Learning Environment ◽  
School Technology ◽  
Online Format

This chapter considers two autoethnographic case studies of two teachers as they report on their journey towards making online learning more authentic, personal and humanized. One teacher is a secondary school technology and applied science teacher, and the other, a tertiary history and literature lecturer. In both cases, an initial reticence and even fear transitions into a journey of discovery into the online format. The importance of technical support, pedagogical support and administrative enthusiasm are seen as vital to a healthy transition to an online learning environment that maximizes its technological advantages. A link is drawn between humanizing the transition for teachers and humanizing the experience for students.

Student Support Services

2011 ◽  
pp. 1687-1692 ◽  
Author(s):  
Scott L. Howell ◽  
Wendi Wilcken
Keyword(s):  
Online Learning ◽  
Support Services ◽  
Student Support Services ◽  
Learning Experience ◽  
Student Support ◽  
Technical Support ◽  
Learning Program ◽  
Online Programs

Success secret number one for a successful online learning program, according to Jeffrey Feldberg, chairman and CEO of Embanet Corp. and who has launched several successful online programs, is “live technical support” (Feldberg, 2001, p. 1). Many student support services, like technical support, are critical to the successful learning experience of all students, but especially for students who are engaged in online learning at a distance. One director of student support services for an online learning program said it this way: “If they’re having trouble with the technology, it’s like showing up at class and the door’s locked and they can’t get in” (Kelly, 2001, p.5). And, just as trouble with technology may keep the class door locked for one student, so can any other unmet student need for another student.

An Exploratory Study of the Experiences of Older Non-Traditional Students in an Online Learning Environment

2013 ◽  
pp. 373-386
Author(s):  
Wenzhen Li ◽  
Leping Liu
Keyword(s):  
Educational Technology ◽  
Online Learning ◽  
Learning Environment ◽  
Exploratory Study ◽  
Traditional Students ◽  
Technical Support ◽  
Technology Learning ◽  
Initial Learning ◽  
Non Traditional Students ◽  
Return To College

This study explored the experiences of non-traditional students in an online educational technology course using a qualitative method. Three participants were interviewed about their experiences with online computer technology learning. The results suggested that non-traditional students were motivated to return to college but some experienced the feeling of anxiety due to an unknown method of learning. Initial learning of technology could be intimidating and frustrating for non-traditional students. The findings indicated the importance of technical support in enhancing their online learning experiences.

Expanding online learning in community psychology: A dialogue

2013 ◽  
Author(s):  
Bill Berkowitz ◽  
Cesareo Fernandez ◽  
Christina Holt ◽  
Leonard Jason ◽  
Sarah Callahan ◽  
...  
Keyword(s):  
Online Learning ◽  
Community Psychology
Sign in / Sign up

Export Citation Format

Share Document