Effect of Live Chat on Traffic-to-Sales Conversion: Evidence from an Online Marketplace

2020 ◽  
Author(s):  
Haoyan Sun ◽  
Jianqing Chen ◽  
Ming Fan
Keyword(s):  
Author(s):  
Daniel W. Elfenbein ◽  
Raymond J. Fisman ◽  
Brian McManus
Keyword(s):  

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