Pengembangan Sistem Informasi Geografis Pemerintahan Kota Metro Dengan Metode SSADM (Structured System Analysis and Design Method)

Abstrak - Pemerintahan Kota Metro merupakan kota administratif yang memiliki kondisi dan potensi yang cukup besar serta ditunjang dengan sarana dan prasarana yang memadai. Kota Metro tumbuh dengan pesat sebagai pusat pendidikan, kebudayaan dan pusat pemerintahan maka dengan potensi tersebut Kota Metro ditingkatkan menjadi Kotamadya Metro. Untuk dapat mewujudkan hal tersebut Kota Metro diharuskan untuk dapat mengikuti perkembangan zaman khususnya pada bidang teknologi informasi. Dinas Komunikasi dan Informatika Kota Metro membuat website pemerintahan Kota Metro untuk memberikan informasi terkait dengan pemerintah daerah Kota Metro. Meskipun demikian website pemerintahan Kota Metro masih perlu pembaharuan dalam informasi, maka diperlukan pembaharuan pada layanan publik Kota Metro berupa sistem informasi geografis dan interaksi langsung terhadap admin dengan masyarakat atau live chat. Pengembangan sistem menggunakan metode SSADM (Structured System Analysis and Design Method). Metode SSADM adalah metode pendekatan sistem untuk menganalisis dan mendesain sebuah sistem informasi, dimana konsep ini digunakan untuk menentukan data, proses, serta informasi yang dihasilkan dari sistem yang dibangun. Terdapat 2 tahap pengujian yaitu presentasi dan blackbox testing yaitu data pendidikan dan data kesehatan. Hasil dari pengembangan sistem menghasilkan prototype sistem layanan publik Kota Metro berupa sistem informasi geografis dan live chat yang berfungsi untuk berinteraksi secara langsung dengan admin.Kata kunci : Website, Metode SSADM, Pemerintah Kota Metro, Sistem Informasi Geografis

A model for mobile curation services in academic libraries

Purpose To better respond to user needs for personalized information services in the context of academic libraries, this study aims at developing a prototype to provide mobile curation services by using the concept of content curation. Design/methodology/approach This study used a mobile application software development process, which consisted of five phases: user and organizational requirements, architecture design, navigation design, page design and implementation and usability testing. Usability testing was conducted with a total of 20 college students by online surveys at a university. Findings Meta-analysis identified key user needs: diversification of services, more personalized services, active communication with librarians, quality improvement of information and interface improvement. User and organizational requirements derived four main service modules – namely, Curation Services, Live Chat, My Page and My Log. Usability testing regarding ease of use, perceived usefulness and satisfaction indicated that participants were satisfied with the prototype. Research limitations/implications The study extends the discussion of quality academic library services by introducing the concept of content curation that uses the advantages of mobile technologies to overcome existing limitations in library services insufficient for meeting individual user needs. Originality/value Although many studies have discussed mobile library services, few studies have focused on developing a system for such services. The model developed in the study fills the research gap. Above all, the key modules specified by the prototype – Curation Services, Live Chat, My Page and My Log services – are expected to improve existing research and learning support services currently offered by academic libraries.

ANALISIS KEMAMPUAN GURU DALAM PEMBELAJARAN DARING DI SD N 9 RUPAT

Pembelajaran pada hakikatnya proses interaksi antara peserta didik dengan lingkungan belajar yang dikoordinasikan oleh guru. Para guru mengalami kesulitan dalam pengembangan kurikulum yang sesuai dengan pembelajaran daring, pengelolaan pembelajaran, penanaman karakter peserta didik karena keterbatasan interaksi dengan peserta didik, maupun keterbatasan upaya pemberdayaan peserta didik. Pelaksanaan pembelajaran daring ini didukung oleh perangkat pembelajaran online seperti smartphone, laptop dengan jaringan koneksi yang memadai dan didukung oleh beberapa aplikasi seperti google classroom, video converence, telepon atau live chat, zoom maupun melalui whatsapp group. Penelitian yang digunakan adalah Penelitian Tindakan Sekolah (PTS) dengan menggunakan desain penelitian model Kemmis dan Mc. Taggart. Penelitian ini dilaksanakan di SD Negeri 9 Rupat. Subjek penelitian ini adalah guru, jumlah guru sebanyak 5 orang. Dua siklus yang memperlihatkan hasil analisis kemampuan guru dengan rata-rata yang meningkat. Siklus I rata-rata yang diperoleh 33.33%, sedangkan pada siklus II rata-rata yang diperoleh 66.66%. Hasil ini dapat dilihat dari kemampuan guru menggunakan, memahami, terampil, mengkombinasi, dan mengembangkan aplikasi sebagai sarana pembelajaran daring.

EXAMINING VIRTUAL REFERENCE SERVICES IN ACADEMIC LIBRARIES IN THE MIDDLE EAST

This research focuses on examining the availability of Virtual Reference Services in academic libraries in the Middle East. Virtual Reference Services could be provided in several ways, for example: by telephone, email, live chat, video conferencing, texting, and recently using social media applications like Twitter. This research will explore the presence of Virtual Reference Services in Middle Eastern academic libraries, and the ways in which they are presented. 55 academic libraries’ websites have been examined with a checklist that includes: the nature of reference services available, the time it took to locate the Virtual Reference Services, the text included in the link to describe the services, and the number of links navigated on the webpage to find the reference services. The main objective of this research is to examine the use of Virtual Reference Services in Middle Eastern university libraries and to increase the awareness of the libraries’ resources and services. Findings of this study showed that live chat as a Virtual Reference Service in the Middle East is not very prevalent. In addition, it was found that email as a means of virtual communication is used most commonly by the academic libraries that provided Virtual Reference Services.

Development of CuidaTEXT: a text message intervention to support Latino dementia family caregivers

ObjectivesTo describe the development of CuidaTEXT: a tailored text message intervention to support Latino dementia family caregivers.MethodsCuidaTEXT is informed by the Stress Process Framework and Social Cognitive Theory. We developed and refined CuidaTEXT using a mixed-method approach that included thematic analysis and descriptive statistics. We followed six user-centered design stages, including the selection of design principles, software vendor collaboration, evidence-based foundation, caregiver and research/clinical advisory board guidance, sketching and prototyping, and usability testing among five Latino caregivers.ResultsCuidaTEXT is a bilingual 6-month long intervention tailored to caregiver needs that includes: 1) 1-3 daily automatic messages (n=244) about logistics, dementia education, self-care, social support, end-of-life, care of the person with dementia, behavioral symptoms and problem-solving strategies; 2) 783 keyword-driven text messages for further help with the above topics; 3) live chat interaction with a coach for further help; 4) a 19-page reference booklet summarizing the purpose and functions of the intervention. CuidaTEXT’s prototype scored 97 out of 100 in the System Usability Scale.ConclusionsCuidaTEXT’s prototype demonstrated high usability among Latino caregivers. CuidaTEXT’s feasibility is ready to be tested.Clinical ImplicationsCuidaTEXT’s usability and its potential for widespread implementation holds promise in supporting Latino caregivers.

Launching chat service during the pandemic: inaugurating a new public service under emergency conditions

PurposeThis article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future training initiatives toward continuous improvement in this academic library setting.Design/methodology/approachChat transcripts from the period of March 2020–April 2021 serve as the dataset for this study.FindingsIn bringing a live chat service online during a global pandemic, chat transcripts from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians. In addition, 25.2% of all transactions, whether by staff or librarians, resulted in tickets or referrals to hand off the question to a subject or functional specialist. These findings help to inform targeted face-to-face refresher training for chat operators.Originality/valueWhile bringing a live chat service online is certainly not novel, the impetus behind the quick setup was. This unusual circumstance allowed for an in-depth look at the nature of chat and its training requirements and limitations due to campus stay-at-home orders. It also provided a new understanding that influenced subsequent face-to-face trainings.

ANALISIS BISNIS CENDERAMATA DAN JASA PERJALANAN WISATA MENGGUNAKAN BUSINESS MODEL CANVAS (BMC) DAN METODE PIECES

The use of information technology in the marketing of souvenirs and travel services based on the e-commerce concept can reach a wider market share via the internet. In the context of Micro, Small, and Medium Enterprises, the dynamics of entrepreneurship are holistic, so they need to be studied contextually. This article aims to analyze the business processes of Souvenirs and Travel Services that are carried out conventionally using the Business Model Canvas to determine the strengths, weaknesses, threats, and opportunities. Then analyze the aspects of Performance, Information, Economic, Control, Efficiency, and Services in Souvenirs and Travel Services businesses. This research uses descriptive qualitative methods. The data collection techniques used were in-depth interviews, observation, and document study. Meanwhile, data processing uses triangulation techniques. This study indicates that the adoption of information technology can support the operations of MSMEs in reducing marketing costs and providing convenience in terms of transactions and communication via digital platforms. Adopt the e-Commerce concept through the WordPress application, especially using the WooCommerce plugin and 3CX Live Chat on the website has made the transaction process and communication easier between sellers and consumers. The convergence between traditional and digital businesses can improve the performance of MSMEs.Pemanfaatan teknologi informasi dalam pemasaran bisnis cenderamata dan jasa perjalanan wisata berdasarkan konsep e-commerce dapat menjangkau pangsa pasar yang lebih luas melalui internet. Dalam konteks Usaha Mikro Kecil Menengah (UMKM), dinamika berwirausaha bersifat holistik sehingga perlu dikaji secara konstekstual. Artikel ini bertujuan menganalisis proses bisnis cenderamata dan jasa perjalanan wisata yang dilakukan secara konvensional menggunakan Business Model Canvas (BMC) untuk mengetahui kelebihan, kelemahan, ancaman dan peluang. Kemudian mengidentifikasi dan menganalisis aspek Performance, Information, Economic, Control, Efficiency, and Services (PIECES) pada usaha cenderamata dan jasa perjalanan wisata yang telah mengadopsi konsep e-commerce. Penelitian ini menggunakan metode kualitatif deskriptif. Hasil penelitian ini menunjukkan bahwa adopsi teknologi informasi dapat mendukung operasional UMKM dalam mereduksi biaya pemasaran serta memberikan kemudahan dalam hal transaksi maupun komunikasi melalui platform digital. Adopsi konsep e-commerce melalui aplikasi WordPress, khususnya penggunaan plugin WooCommerce dan 3CX Live Chat dalam website CV. Xindotour telah memudahkan proses transaksi dan komunikasi antara penjual dan konsumen.