scholarly journals The role of transformational leadership and organizational culture in service delivery within a public service organization

2014 ◽  
Vol 3 (3) ◽  
pp. 44-51 ◽  
Author(s):  
Ophillia Ledimo
Keyword(s):  
Transformational Leadership ◽  
Organizational Culture ◽  
Service Delivery ◽  
Organizational Performance ◽  
Public Service ◽  
Service Organizations ◽  
Service Organization ◽  
Random Sample Size ◽  
Public Service Organizations ◽  
Increased Pressure

Continuous changes in the external environment deriving from legislative, economic and technological factors, puts pressure not only to corporate organizations, but also to public service organizations. These changes have increased pressure on service delivery and calls for accountability in public service organizations. With this increased pressure comes the need for public service organizations to discover how to most effectively enhance their organizational performance. Two of the most effective ways to improve performance are through the organizational leadership and culture. Although many studies were conducted on transformational leadership and organizational culture, there is still a need to investigate the link between these constructs in public service organizations. Hence the objective of this study was to explore the relationship between transformational leadership and organizational culture for service delivery practices. The Leadership Practice Inventory (LPI) and Organizational Culture Inventory (OCI) were administered to a random sample size of N=238, from a population of 4350 employees working within the public service organization. Descriptive statistics and Pearson’s correlation were conducted to analyse the data. The results of this study indicated a significant positive relationship between transformational leadership and the constructive dimension of organizational culture within a public service organization. In terms of contributions and practical implications, insight gained from the findings may be used in proposing leadership and organizational development interventions and future research.

scholarly journals THE IMPORTANCE PERFORMANCE ASSESSMENT AND ITS IMPACT ON IMPROVING PERFORMANCE OF PUBLIC SERVICE ORGANIZATIONS IN SOUTH TANGERANG CITY

2021 ◽  
Vol 23 (2) ◽  
pp. 226
Author(s):  
Rahmat Salam
Keyword(s):  
Organizational Performance ◽  
Performance Appraisal ◽  
Public Service ◽  
Employee Performance ◽  
Service Organizations ◽  
Organizational Leaders ◽  
Public Service Organizations ◽  
Review Study ◽  
Appraisal Systems

So far, the performance appraisal of an organization is inaccurate because the assessment is only based on employee compliance with their superiors without providing an assessment based on the contribution made by the employee to the organization. This certainly impacts the employee’s weak motivation, so that it can affect organizational performance, which affects the quality of public services. This research tries to present the analysis of employee performance appraisal by emphasizing the determined qualities (competencies) to improve the performance of public service organizations in Indonesia. It can be seen that performance measurement can be used as a reference as a measure of the performance of an organization. The research was conducted using a literature review study. And use a qualitative approach in analyzing the data presented in the study. The study found that their direct superiors generally evaluate employees. Concerning the frequency of promotion in o organization, each leader explains that the organization has a clear pattern in determining the promotion and position. This is the authority of management. However, sometimes organizational leaders allow biased factors such as gender issues, appearance problems, specific ethnicity or race or feelings of hatred towards someone. Affect their judgment. Unless appraisals are based on actual job performance, they will continue to be conducted without the goals often required in fair performance appraisal systems.

Stakeholders’ Expectations on Health Services

2013 ◽  
pp. 1-15
Author(s):  
Ricardo Corrêa Gomes ◽  
Luciana de Oliveira Miranda Gomes
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Resource Dependence ◽  
Local Level ◽  
Public Organizations ◽  
Service Organizations ◽  
Structured Interviews ◽  
Public Service Organizations ◽  
Stakeholder Interests ◽  
Not For Profit

Performance assessment in profit and not-for-profit organizations has been on the agenda for scholars and practitioners for the last thirty years or so. Despite this effort, a comprehensive model of organizational performance for all kinds of organizations does not exist. This paper aims to contribute to this field by presenting findings from a constructive and interpretative investigation carried out in public organizations at the local level. This research aims to identify the dimensions of performance that addresses stakeholder interests in public organizational performance. To this end, data was collected by semi structured interviews and analyzed using content analysis. The theoretical framework is based on resource dependence, institutional theory, agency theory, and social network theory. Evidence from the investigation indicates that stakeholders assess public service performance on criteria of efficiency, effectiveness, and equity. This paper provides practical and theoretical contributions by suggesting ways of assessing performance in public organizations, which can contribute to strategic planning by setting milestones related to stakeholder expectations and by defining the dimensions of stakeholders’ assessments of the performance of public service organizations.

Sign in / Sign up

Export Citation Format

Share Document