E-Leadership: Lessons Learned from Teleworking in the COVID-19 Pandemic

During the pandemic crisis, teleworking was compulsory for many workers, without the time and conditions to organize themselves for this transition. Therefore, the leadership needs to respond quickly to changes that occur in times of crisis—such as the current pandemic—adjusting its competencies to prioritize the well-being of employees, define performance goals, follow-up on these goals, provide guidance and support teleworkers, and improve feedback processes. The present study aims to propose an e-leadership theoretical model based on lessons learned from the coronavirus pandemic. To that end, we describe and discuss a survey on the perceptions of support received from managers during the initial 3 months of the pandemic. For this purpose, we collected data with 7608 workers distributed to 95 public service organizations in Brazil. In addition, we also reviewed several empirical studies that assessed the role of leadership in the proper functioning of telework. The support of leaders is directly associated with the theory of organizational support. In moments of crisis like the current one, this focus on leadership is even more critical. Thus, we present a theoretical model for e-leadership that should expand from the telework experiences during the coronavirus pandemic.

Transformación digital. El caso de la creación de una oficina virtual en una Institución de Educación Superior

El presente trabajo tiene como objetivo describir el proceso de transformación digital en una oficina de servicios en una Institución de Educación Superior Pública en México, para ello se realizó un análisis de la revisión de la literatura relacionada con los conceptos: transformación digital y servicios públicos. A partir de los resultados del análisis de la literatura se identificaron las dimensiones que posibilitan la transformación digital en organizaciones del sector público. Posteriormente, en el caso de estudio se describen los principales servicios que migraron a formatos digitales y que dio origen a una ventanilla virtual de servicios de la institución, el modelo bajo el cual se desarrolló, el impacto generado en los usuarios. El trabajo utilizó una metodología cualitativa que permitió identificar las dimensiones que componen un modelo de transformación digital en instituciones del sector público y cuya viabilidad deberá ser corroborada a través de estudios con mayor profundidad y rigor metodológico. The present work aims to describe the digital transformation process in a service office in a Public Higher Education Institution in Mexico, for which an analysis of the literature review related to the topics of the fourth industrial revolution, digital transformation and public services. From the result of the analysis of the literature, the dimensions that enable digital transformation in public service organizations were identified. Later, in the case study, the main services that migrated to digital formats and that gave rise to the institution's virtual service window, the model under which it was developed, the impact generated on users are reported. The work was developed under a qualitative methodology that allowed identifying the dimensions that make up a digital transformation model in public sector institutions and whose viability should be corroborated through studies with greater depth and methodological rigor.

Changing patterns of individual performance appraisal systems for civil service in European Union countries: toward a developmental or an incentivizing model

PurposeThe purpose of this article is to examine whether the incentivizing type of performance appraisal (typical of New Public Management) has indeed been superseded by a post-New Public Management (NPM), developmental type of performance appraisal in European Civil Services.Design/methodology/approachThe literature review lead to a unidimensional, twofold typology: incentivizing (NPM) and developmental (post-NPM) performance appraisal. The empirical basis of the research is two surveys conducted among top civil servants in 18 European countries.FindingsFirst, there are crucial discrepancies between performance appraisal systems in contemporary European central government administrations and current theorizing on performance appraisal. Contrary to our expectations developed on the basis of the latter, “developmental” and “incentivizing” do not seem to be two distinct types of performance appraisal; rather, they are two independent dimensions, defining altogether four different types of performance appraisal systems.Practical implicationsThe authors results give orientation to policymakers and public service managers to engage in designing or applying performance appraisal systems, in particular by identifying assailable presumptions underlying many present-time reform trends.Social implicationsCitizens and communities are direct stakeholders in the development of public service performance appraisal both as possible or actual employees of public service organizations and as recipients of public services.Originality/valueThe paper proposes a new fourfold typology of performance appraisal systems: incentivizing, developmental, symbolic and want-it-all.

Directorate General of Taxes working from home: A phenomenology of Singkawang Tax Office employees during Covid-19 pandemic

Working from home (WFH) is a new thing for Directorate General of Taxes (DGT) which has the most extensive office distribution among vertical agencies of Indonesian government, surely has its own challenges in implementing WFH during Covid-19 pandemic. Such as the Singkawang Tax Office which has 86% non-homebase employees that appear to have different meaning about WFH which can affect their public service. This phenomenology study wants to examine the meaning of WFH based on the experience of DGT non- homebase employees along with their various conditions and backgrounds. Six employees were deeply interviewed by purposive sampling technique. The research findings showed that WFH was defined as new step in carrying out the government bureaucracy and public service. The different meanings of WFH were not only influenced by the location of office but also by the differences of cultural background, age, educational background, and position; that affected their performance in carrying out government bureaucracy and undergoing tasks related to public service. The reward and punishment rules for employees discipline during WFH was defined as organization’s response to maintain all organization performances. These findings raise implications for public service organizations running WFH during covid-19.

THE IMPORTANCE PERFORMANCE ASSESSMENT AND ITS IMPACT ON IMPROVING PERFORMANCE OF PUBLIC SERVICE ORGANIZATIONS IN SOUTH TANGERANG CITY

So far, the performance appraisal of an organization is inaccurate because the assessment is only based on employee compliance with their superiors without providing an assessment based on the contribution made by the employee to the organization. This certainly impacts the employee’s weak motivation, so that it can affect organizational performance, which affects the quality of public services. This research tries to present the analysis of employee performance appraisal by emphasizing the determined qualities (competencies) to improve the performance of public service organizations in Indonesia. It can be seen that performance measurement can be used as a reference as a measure of the performance of an organization. The research was conducted using a literature review study. And use a qualitative approach in analyzing the data presented in the study. The study found that their direct superiors generally evaluate employees. Concerning the frequency of promotion in o organization, each leader explains that the organization has a clear pattern in determining the promotion and position. This is the authority of management. However, sometimes organizational leaders allow biased factors such as gender issues, appearance problems, specific ethnicity or race or feelings of hatred towards someone. Affect their judgment. Unless appraisals are based on actual job performance, they will continue to be conducted without the goals often required in fair performance appraisal systems.

Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective

Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and rail infrastructure provider are examined from multiple perspectives using an exploratory case study approach. Based on qualitative interview data, six barriers that hinder value co-creation in public service ecosystems and five corresponding organizational capabilities required to overcome them are identified. The study contributes to the field of public management research by shedding light on the concept of value co-creation in public-private sector digitalization collaborations.

Understanding human resources management strategy in implementing good government practice: what research evidence say

Understanding human resource development strategies in good governance service practices are essential. For this reason, we have reviewed several study pieces of evidence to add to the enrichment of our study. The reading sources we are looking for are data-based sources from Google scholars, ERIC publications, and other literature sources. Furthermore, we take the analysis stage by involving the coding system, evaluation, data extract, in-depth interpretation, and drawing conclusions that are valid findings and high reliability because these findings have answered the questions and danced the hypothesis of this study. We depend on secondary data and descriptive qualitative study designs. Based on the discussion of the findings data, we can conclude that the HR governance strategy working in public service organizations is not only required for superior competence, technical skills, and mastery of the underlying laws and regulations, but they are state apparatuses that are even more crucial in shaping mental and behavioral professional, friendly in nurturing, honest, sympathetic, wise, intelligent, and highly responsible.