scholarly journals THE IMPORTANCE PERFORMANCE ASSESSMENT AND ITS IMPACT ON IMPROVING PERFORMANCE OF PUBLIC SERVICE ORGANIZATIONS IN SOUTH TANGERANG CITY

2021 ◽  
Vol 23 (2) ◽  
pp. 226
Author(s):  
Rahmat Salam
Keyword(s):  
Organizational Performance ◽  
Performance Appraisal ◽  
Public Service ◽  
Employee Performance ◽  
Service Organizations ◽  
Organizational Leaders ◽  
Public Service Organizations ◽  
Review Study ◽  
Appraisal Systems

So far, the performance appraisal of an organization is inaccurate because the assessment is only based on employee compliance with their superiors without providing an assessment based on the contribution made by the employee to the organization. This certainly impacts the employee’s weak motivation, so that it can affect organizational performance, which affects the quality of public services. This research tries to present the analysis of employee performance appraisal by emphasizing the determined qualities (competencies) to improve the performance of public service organizations in Indonesia. It can be seen that performance measurement can be used as a reference as a measure of the performance of an organization. The research was conducted using a literature review study. And use a qualitative approach in analyzing the data presented in the study. The study found that their direct superiors generally evaluate employees. Concerning the frequency of promotion in o organization, each leader explains that the organization has a clear pattern in determining the promotion and position. This is the authority of management. However, sometimes organizational leaders allow biased factors such as gender issues, appearance problems, specific ethnicity or race or feelings of hatred towards someone. Affect their judgment. Unless appraisals are based on actual job performance, they will continue to be conducted without the goals often required in fair performance appraisal systems.

scholarly journals HRM practices and performance management in public service organizations in Bangladesh: An empirical study

IIUC Studies ◽  
2020 ◽  
Vol 16 ◽  
pp. 9-34
Author(s):  
Mohammad Aktaruzzaman Khan ◽  
Nazamul Hoque ◽  
AM Shahabuddin
Keyword(s):  
Performance Management ◽  
Performance Appraisal ◽  
Public Service ◽  
Employee Performance ◽  
Service Organizations ◽  
Goods And Services ◽  
Hrm Practices ◽  
Hr Practices ◽  
Public Service Organizations ◽  
And Performance

This paper assesses the effects of HRM practices on the management performance of public service organizations as public service is believed to safeguard the national property for allocating goods and services timely, and reasonably to the inhabitants of the country especially in a developing country like Bangladesh. The question circling whether the HR practices in public service are sincere for equal and equitable distribution of products and services effectively. In doing so, this study investigated the effectiveness of HR practices and methods on the performance management of public service. The study, through a mixed-method approach, conveniently surveyed a sample of 142 respondents and interview drawn from seven key informants of two Bangladesh Civil Service (BCS) cadre from Chittagong, the second-largest city of the country. The study shows the differences in the effects of HRM practices that employee training positively and commensurate compensation negatively predict employee performance, respectively, however, performance appraisal feedback is not a significant predictor. The study drawn the implications for HRM practices in BCS organization and encouraged future scholars to further examine these differences. IIUC Studies Vol.16, December 2019: 9-34

Changing patterns of individual performance appraisal systems for civil service in European Union countries: toward a developmental or an incentivizing model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gyorgy Hajnal ◽  
Katarina Staronova
Keyword(s):  
Performance Appraisal ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Central Government ◽  
Individual Performance ◽  
Content Type ◽  
Public Service Organizations ◽  
New Public ◽  
Appraisal Systems

PurposeThe purpose of this article is to examine whether the incentivizing type of performance appraisal (typical of New Public Management) has indeed been superseded by a post-New Public Management (NPM), developmental type of performance appraisal in European Civil Services.Design/methodology/approachThe literature review lead to a unidimensional, twofold typology: incentivizing (NPM) and developmental (post-NPM) performance appraisal. The empirical basis of the research is two surveys conducted among top civil servants in 18 European countries.FindingsFirst, there are crucial discrepancies between performance appraisal systems in contemporary European central government administrations and current theorizing on performance appraisal. Contrary to our expectations developed on the basis of the latter, “developmental” and “incentivizing” do not seem to be two distinct types of performance appraisal; rather, they are two independent dimensions, defining altogether four different types of performance appraisal systems.Practical implicationsThe authors results give orientation to policymakers and public service managers to engage in designing or applying performance appraisal systems, in particular by identifying assailable presumptions underlying many present-time reform trends.Social implicationsCitizens and communities are direct stakeholders in the development of public service performance appraisal both as possible or actual employees of public service organizations and as recipients of public services.Originality/valueThe paper proposes a new fourfold typology of performance appraisal systems: incentivizing, developmental, symbolic and want-it-all.

scholarly journals Assessing the Quality of a Local Authority Conference and Hospitality Venue Using the ServQual Model

2014 ◽  
Vol 1 (1) ◽  
pp. 15-20 ◽  
Author(s):  
Mike Donnelly ◽  
Edward P White
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Local Authority ◽  
Reliability And Validity ◽  
Service Organizations ◽  
Close Attention ◽  
Private Companies ◽  
Public Service Organizations ◽  
Hospitality Venue

Abstract The close attention paid to service quality by successful private companies has become part of the environment within which most public service organizations now operate. The ServQual model has been used with success to help companies quantify customers' expectations and perceptions of their service and to use this analysis as the basis for improvement. More recently, the ServQual approach has been applied in public service contexts with mixed reliability and validity. This paper reports on the application of the ServQual model to a conference and hospitality venue operated by a Scottish local authority. The study investigates five distinct customer segments: conferences, meetings, receptions, performances, and weddings. The expectations-perceptions gaps are assessed for each of these segments using the ServQual model and the size and antecedents of ServQual Gap 1 is also examined.

scholarly journals Impact of Performance Appraisal on Organizational Performance of Service Organizations in Nepal

The Batuk ◽  
2020 ◽  
Vol 6 (2) ◽  
pp. 31-41
Author(s):  
Gopal Man Pradhan
Keyword(s):  
Organizational Performance ◽  
Performance Appraisal ◽  
Service Sector ◽  
Service Organizations ◽  
Success Factor ◽  
Appraisal System ◽  
Business World ◽  
Quality Work ◽  
Appraisal Systems ◽  
The Impact

In the current business world, humans are considered as the success factor for any business. For this reason, reputed business firms are trying to hire the best human resource that is available in the market so that the firms can maintain its image and goodwill in the future as well. This study is based on the impact of performance appraisal on organizational performance of service sector institutions consisting of hospitals of Nepal. It is found that the performance appraisal systems have positive correlation with organizational performance. Regression coefficients of performance appraisal positively contribute to organizational performance explained by employee commitment, quality work life and work flexibility. It means that if Nepalese service sector invests a significant amount and effort for development of proper performance appraisal system, it can improve organizational performance.

Stakeholders’ Expectations on Health Services

2013 ◽  
pp. 1-15
Author(s):  
Ricardo Corrêa Gomes ◽  
Luciana de Oliveira Miranda Gomes
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Resource Dependence ◽  
Local Level ◽  
Public Organizations ◽  
Service Organizations ◽  
Structured Interviews ◽  
Public Service Organizations ◽  
Stakeholder Interests ◽  
Not For Profit

Performance assessment in profit and not-for-profit organizations has been on the agenda for scholars and practitioners for the last thirty years or so. Despite this effort, a comprehensive model of organizational performance for all kinds of organizations does not exist. This paper aims to contribute to this field by presenting findings from a constructive and interpretative investigation carried out in public organizations at the local level. This research aims to identify the dimensions of performance that addresses stakeholder interests in public organizational performance. To this end, data was collected by semi structured interviews and analyzed using content analysis. The theoretical framework is based on resource dependence, institutional theory, agency theory, and social network theory. Evidence from the investigation indicates that stakeholders assess public service performance on criteria of efficiency, effectiveness, and equity. This paper provides practical and theoretical contributions by suggesting ways of assessing performance in public organizations, which can contribute to strategic planning by setting milestones related to stakeholder expectations and by defining the dimensions of stakeholders’ assessments of the performance of public service organizations.

scholarly journals Human Capital Development and Service Delivery in Lagos State: A Study of Selected Ministries

2020 ◽  
pp. 10-19
Author(s):  
Friday Francis Nchuchuwe ◽  
Emma Etim
Keyword(s):  
Human Capital ◽  
Service Delivery ◽  
Performance Appraisal ◽  
Public Service ◽  
Service Organizations ◽  
Human Capital Development ◽  
Public Service Delivery ◽  
Public Service Organizations ◽  
Lagos State ◽  
Capital Development

Public service delivery is an effort to provide the much-expected value for customers or clients by a government-funded organization through the activities, relationship, or interaction between its employees and the people. Public service organizations in Lagos State cannot deliver effective and efficient services without adequate Human Capital Development. This study seeks to examine the relationship between human capital development and public service delivery in Lagos with emphasis on training, performance appraisal, and job enrichment programs; through the lens of human relations theory as popularised by Elton Mayo. The survey research design was used in this study, and data were analyzed using Pearson Moment Coefficient Correlation (through SPSS) at 0.05 level of significance. Findings in this study reveal that efficient service delivery in Lagos State public service organizations, which is supposed to be a function of proper human capital development, has been on a dwindling mode and for more than three decades now, the Lagos State public service organizations have not overcome the challenge of rendering epileptic services to the public. This study concludes that more attention should be paid to the development of human capital in Lagos State public sector for efficient and effective service delivery. It recommends regular training and performance appraisal for the employees in Lagos PSO.

Stakeholders’ Expectations on Health Services

2011 ◽  
Vol 1 (1) ◽  
pp. 1-15
Author(s):  
Ricardo Corrêa Gomes ◽  
Luciana de Oliveira Miranda Gomes
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Resource Dependence ◽  
Local Level ◽  
Public Organizations ◽  
Service Organizations ◽  
Structured Interviews ◽  
For Profit ◽  
Public Service Organizations ◽  
Stakeholder Interests

Performance assessment in profit and not-for-profit organizations has been on the agenda for scholars and practitioners for the last thirty years or so. Despite this effort, a comprehensive model of organizational performance for all kinds of organizations does not exist. This paper aims to contribute to this field by presenting findings from a constructive and interpretative investigation carried out in public organizations at the local level. This research aims to identify the dimensions of performance that addresses stakeholder interests in public organizational performance. To this end, data was collected by semi structured interviews and analyzed using content analysis. The theoretical framework is based on resource dependence, institutional theory, agency theory, and social network theory. Evidence from the investigation indicates that stakeholders assess public service performance on criteria of efficiency, effectiveness, and equity. This paper provides practical and theoretical contributions by suggesting ways of assessing performance in public organizations, which can contribute to strategic planning by setting milestones related to stakeholder expectations and by defining the dimensions of stakeholders’ assessments of the performance of public service organizations.

Sign in / Sign up

Export Citation Format

Share Document