E-Service Quality Factors Impacting Customers Purchase Retention in E-Retailing in Malaysia

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

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A Study on the Service Quality Factors for Start-ups of Mobile App Service: Focusing on the Moderating Effect of Free and Charged Mobile Apps

The Korea Entrepreneurship Society ◽

10.24878/tkes.2019.14.5.089 ◽

2019 ◽

Vol 14 (5) ◽

pp. 89-112

Author(s):

Joungho Lee

Keyword(s):

Service Quality ◽

Mobile Apps ◽

Mobile App ◽

Moderating Effect ◽

Quality Factors ◽

Start Ups

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E-Service Quality Factors Impacting Customers Purchase Retention in E-Retailing in Malaysia

10.25212/icoit17.026 ◽

2017 ◽

Cited By ~ 1

Author(s):

Azwar Mehdi Qassim Agha

Keyword(s):

Service Quality ◽

Quality Factors

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Structural Model of Service Quality Factors Affecting Loyalty Sustainability

International Journal of Sustainable Construction Engineering Technology ◽

10.30880/ijscet.2020.11.02.026 ◽

2020 ◽

Vol 11 (2) ◽

Author(s):

Eman Al-erqi ◽

◽

Mohd Lizam Mohd Diah ◽

Najmaddin Abo Mosali ◽

◽

...

Keyword(s):

International Students ◽

Service Quality ◽

Goodness Of Fit ◽

Structural Model ◽

Quality Factors ◽

Factors Affecting ◽

Measurement Models ◽

Confirmatory Factor ◽

The University ◽

The Impact

This study seeks to address the impact of service quality affecting international student's satisfaction towards loyalty tothe Universiti Tun Hussein Onn Malaysia(UTHM). The aim of thestudy is to develop relationship between service quality factor and loyalty to the university from the international students’ perspectives. The study adopted quantitative approach where data was collected through questionnaire survey and analysed statistically. A total of 246 responses were received and found to be valid. The model was developed and analysed using AMOS-SEM software. Confirmatory factor analysis (CFA) function of the software was to assessed the measurement models and found that all the models achieved goodness of fit. Then path analysis function was used to assessed structural model and found that service qualityfactors have a significant effect on the students’ satisfaction and thus affecting the loyaltyto the university. Hopefully the outcome form this study will benefit the university in providing services especially to the international students.

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