scholarly journals The Importance of Employee Satisfaction: A Case Study of a Transportation and Logistics Service Company

Management ◽  
2018 ◽  
pp. 111-136
Author(s):  
Eneja Sila ◽  
Klemen Širok
Keyword(s):  
Employee Satisfaction ◽  
Service Company ◽  
Logistics Service

scholarly journals Assessing Customer Satisfaction: A Case in Logistics Service Company

2021 ◽  
Vol 21 (2) ◽  
pp. 141
Author(s):  
M. Mujiya Ulkhaq ◽  
Samuel H. Pandiangan ◽  
Elieser L. Tarigan ◽  
Abdi R. Silalahi ◽  
Septina G. Lumbantobing
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Continuous Improvement ◽  
Service Company ◽  
Logistics Service ◽  
Lower Performance ◽  
Competitor Analysis ◽  
Misleading Interpretation ◽  
Relative Structure

This study aims to assess customer satisfaction of a logistics service company in Indonesia. Several researches employed the classical importance-performance analysis (IPA) to accomplish the objective; instead, this research used importance performance competitor analysis (IPCA). IPCA is considered as a remedy for IPA since the later has been criticized for several reasons, e.g., the relative structure of IPA and its lack of competitors’ consideration. A case study has been conducted to show the applicability of IPCA. Result shows that several service attributes have to be improved since they have lower performance than the competitor. Recommendations that can be done as a part to continuous improvement were provided. Finally, we also show that using IPA—without considering the competitor—would bring the management to a misleading interpretation. Keywords—Customer satisfaction; importance performance competitor analysis; logistics service

Warehouse Financing Risk Analysis and Measurement with Case Study in Carbon Trading

2013 ◽  
pp. 1064-1088
Author(s):  
Ying Yin ◽  
ZongWei Luo
Keyword(s):  
Risk Analysis ◽  
Reference Model ◽  
Carbon Trading ◽  
Working Mechanism ◽  
Evaluation Measures ◽  
Logistics Service ◽  
Logistics Service Provider ◽  
Financing Risk ◽  
Risk Framework

Warehouse financing has been emerged as one of the most effective financing approaches for small and medium-sized enterprises (SME). Its basic working mechanism is to transfer the company’s assets to collaterals which are more acceptable by the bank. As a logistics service provider, the 3rd Party Logistics (3PL) coordinates and controls the whole financing process. With the professional 3PL’s help, it is easier for SMEs to get loan from the bank. In the meantime, the 3PL’s profit margin has also been increased by providing financing service in addition to their traditional logistics based functions. This chapter explains the basic working mechanism of warehouse financing, applies SCOR reference model to identify financing activities and the risks caused by them. Then this chapter synthesizes four relevant risk analysis / management frameworks from previous literatures, and proposes a new risk framework and evaluation measures aimed specifically for warehouse financing. Finally, a case of carbon trading in China is studied using the previous framework.

Warehouse Financing Risk Analysis and Measurement with Case Study in Carbon Trading

2011 ◽  
pp. 132-156
Author(s):  
Ying Yin ◽  
ZongWei Luo
Keyword(s):  
Risk Analysis ◽  
Reference Model ◽  
Carbon Trading ◽  
Working Mechanism ◽  
Evaluation Measures ◽  
Logistics Service ◽  
Logistics Service Provider ◽  
Financing Risk ◽  
Risk Framework

Warehouse financing has been emerged as one of the most effective financing approaches for small and medium-sized enterprises (SME). Its basic working mechanism is to transfer the company’s assets to collaterals which are more acceptable by the bank. As a logistics service provider, the 3rd Party Logistics (3PL) coordinates and controls the whole financing process. With the professional 3PL’s help, it is easier for SMEs to get loan from the bank. In the meantime, the 3PL’s profit margin has also been increased by providing financing service in addition to their traditional logistics based functions. This chapter explains the basic working mechanism of warehouse financing, applies SCOR reference model to identify financing activities and the risks caused by them. Then this chapter synthesizes four relevant risk analysis / management frameworks from previous literatures, and proposes a new risk framework and evaluation measures aimed specifically for warehouse financing. Finally, a case of carbon trading in China is studied using the previous framework.

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